Systems Administrator

Job Description

Job Description

Optimized IT is regional in scope, providing Managed IT Services to small to mid-sized organizations including Business, Not-for-Profit, and K-12 markets.

We are seeking a highly skilled Systems Administrator with good client communication skills and an appetite to solve problems.

Job Summary : The Systems Administrator is primarily responsible for projects involving the onboarding of new clients, deployment of new products, and / or refinement of existing services.

The Systems Administrator is also an escalation point for the Network Operation Center (NOC) and Help Desk portion of the Service Department.

On-call availability will be required. Systems Administrator will be competent in all facets of Network, Storage, Server, Virtualization, and Security.

Functions / Responsibilities :

• Build and deploy of new client hardware (servers (physical or virtual), switches, firewalls, and / or SAN) via projects
• Receive escalation customer calls for trouble / technical support.
• Receive technical escalation from other departments at Optimized IT.
• Cooperatively test and work with external vendors and partners
• Provide continual status updates to customers or project managers regarding tickets.
• Create trouble tickets for detected issues that are defined as Out of spec .

Desired Competencies and Skills :

• Strong understanding of Microsoft Office 365, Server platforms, and Exchange
• Strong understanding of Microsoft system management (AD, Group Policy, DNS, DFS, NPS, etc)
• Strong understanding of Networking (VLAN, NAT, DHCP, DNS, etc.)
• Strong understanding of Virtualization (VMware VCP preferred)
• Strong understanding of Storage solutions
• Strong understanding of Firewalls
• Some experience with backup solutions
• Some experience with mobile device management
• Wireless design, implementation, and management experience
• Attention to detail and accuracy
• Good time management skills and able to multi-task
• Excellent organization skills
• Ability to work well and communicate with all areas of the company as well as external customers and vendors
• Advanced PC / keyboard / navigation skills
• Highly motivated, energetic, self-starter
• Adaptable to change and able to work under pressure

Perks :

• An easy-going environment and culture (we all enjoy what we do)
• The flexibility to work from home (we run a hybrid office (Mon-Tues in office; Wed-Fri Work from home)
• A Stand-Up Desk and your own lego set on your first day!
• A Proactive Approach to Ongoing Training to help you develop life-long skills

Physical Requirements :

• Highly mobile position. May require lifting (up to 30 pounds) of computer, server or network equipment and related accessories.
• Writing and typing abilities required for computer functions.
• Requires standing, walking and driving a vehicle for extensive periods of time.

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