Business Relationship Manager

Job Description

Description

Position Summary :

The Provider Relations Specialist plays a vital role in supporting the relationship between healthcare providers and the organization by serving as a primary point of contact for inquiries, issues, and collaboration opportunities. This position requires a highly professional individual with strong interpersonal skills, a deep understanding of healthcare operations, and extensive experience working with healthcare software systems. The ideal candidate will possess the expertise necessary to ensure provider satisfaction, system optimization, and seamless communication across departments.

Key Responsibilities :

• \tServe as the primary organizational interface for healthcare providers, resolving escalated issues, clarifying technical workflows, and enforcing service delivery standards.
• \tSustain provider network integrity through prompt resolution of service inquiries and enforcement of performance expectations.
• \tLead onboarding and platform integration for new providers, ensuring alignment with operational workflows, data protocols, and compliance requirements.
• \tMonitor provider-level performance metrics and execute corrective strategies to drive continuous quality improvement and operational efficiency.
• \tEngineer process improvements impacting provider experience by aligning internal technical resources with performance objectives.
• \tManage and maintain provider records within enterprise healthcare systems, ensuring data accuracy, consistency, and audit readiness.
• \tExecute proactive outreach strategies, compliance updates, and educational briefings to support provider engagement.
• \tInterpret performance data to identify systemic issues, generate actionable insights, and deliver executive-level reporting on provider satisfaction and service quality.
• \tEnforce compliance with HIPAA, state regulations, and organizational policy across all provider-facing processes and systems.

Qualifications :

Knowledge, Skills, and Abilities (KSA) :

Work Environment :

This position may be hybrid or office-based, with some travel required to meet with provider partners, attend meetings, or support training sessions.

Duties

45% - Processing Participation Agreements and Associated Workflows / Agreements :

30% - Customer Service :

20% - Project Support :

o\tAudits

o\tDSM Directory

5% – DIT Administrative Task

Pay and Benefits

The pay range for this position is $20.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a hybrid position in Raleigh,NC.

Application Deadline

This position is anticipated to close on Oct 28, 2025.

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About TEKsystems : \n\n

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n\nAbout TEKsystems and TEKsystems Global Services \n\n

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.