Customer Service Project Specialist

VirtualVocations
Jamaica, New York, United States
Full-time

A company is looking for a Remote Customer Service Project Specialist.Key ResponsibilitiesOptimize customer and agent experiences through data analysis and process improvementsManage and report on small to medium-sized projects within customer service operationsConduct analysis of customer service processes to identify inefficiencies and recommend enhancementsRequired Qualifications1-3 years of relevant experience, preferably in customer serviceContinuous improvement mindset focused on enhancing customer experienceKnowledge of customer service practices and principlesAble to work collaboratively and cross-functionallyProven ability to manage multiple, competing priorities simultaneously

2 days ago
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