Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Remote Bilingual Spanish Customer Service Representative Medicaid Member Support
$17.50 / Hourly
Paid Training
Equipment Provided
Full-Time with Benefits
Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Remote Call Center Customer Service Representatives.
This is a great opportunity to learn about Medicaid member support!
Training 4 weeks ( 8 : 30 am-5 : 00 pm EST ) After training the working hours will be an 8-hour shift in the hours of operation.
Hours of Operation Monday- Friday 8 : 45 am- 5 : 15 pm EST
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
- $17.50 per hour for Bilingual Spanish and English-verified representatives (Bi-weekly pay)
- Paid training with Equipment provided.
- Full-time schedule (40 hrs. per week)
- Career Growth Opportunities
- Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role.
We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
No Weekends
About the Role
- Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
- Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
- Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
- Follows documented policies and procedures including call handling and escalations.
- Overall acts as an advocate for Medicaid members to ensure their needs are met.
Preferred Skills / Experience
- Positive and energetic attitude.
- Ability to communicate clearly and confidently.
- Ability to multi-task and manage time effectively.
- Attention to detail, grammar, and spelling accuracy.
- One year of medical insurance or medical office experience, preferred.
- Call center or professional office experience, preferred.
- Computer system experience with data entry and database documentation knowledge.
Requirements
- Must be at least 18 years of age with a high school diploma or GED.
- Background screening required.
- A minimum of 1-year call center experience in telephone customer service or related experience
- Computer literacy and ability to use multiple programs.
States that are Not Applicable for this position :
- AK, CA, HI, MA, IL, MT, NY
- Metro Areas : MN- Minneapolis, IL, NY - NYC
- OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Metro
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