Duties and Responsibilities :
- Exceed First Class Service standards and behavior with every customer, business partners and peers
- Perform all register / cash handling / Loss Prevention functions in accordance with Standard Operating Procedures.
- Facilitate opening and closing procedures for all stores
- Direct the replenishment of merchandise / supplies, maintain stockroom organization and engage in receiving functions procedures
- Ensure store merchandising standards are consistently executed per the company guidelines
- Coordinate and monitor staffing levels to maximize sales and service potential
- Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
- Direct, coach, and train Associates in their daily job assignments
- Represent and support the company by fostering strong business relationships within the airport community
- Contribute feedback on Associate reviews and provide input on Associate counseling
Position Qualifications :
- High school diploma or equivalency required / Bachelor’s degree preferred
- Ability to work various shifts in a 7 / 365 day team oriented environment
- Excellent customer service skills and ability to communicate effectively using the English language
- Strong interpersonal / organizational skills with ability to motivate others
- Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
- Proficiency required in reading, writing, mathematics, cash handling / reporting
- Computer literacy and working knowledge of MS Office preferred
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
- Standing for long periods of time and the ability to work in environments with varying temperatures
- Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances
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