Our client, a Senior Living community, is seeking a Sr. VP or Regional Operations to join and lead their team of professionals within the East Coast region of the US.
This role will support the region which includes Massachusetts, Vermont, Connecticut, New York, New Jersey, and Maryland.
The chosen candidate will report directly to the COO, Seniors Segment. S / He will lead the strategic and business planning and management for operations of our Seniors Segment.
You will provide leadership and direction for all business aspects within the assigned territory including account operations, growth, and retention, District Manager development and training, and financial growth and accountability.
The ideal candidate will place a major focus on client relationship management, business retention, and new business development functions, specifically within the Senior Living segment.
Apply (by clicking the relevant button) after checking through all the related job information below.
The successful candidate will be a dynamic leader and an accomplished executive with unquestionable integrity, a positive reputation, and demonstrated success in profitably building a scaled human-capital intensive business with a distributed network of employees.
Responsibilities
- Develop the business strategy, aligned with the overall segment business strategy; position to advise the segment on achieving profitable growth through business development.
- Demonstrate the strategic value of Sodexo to regional clients / prospects by bringing targeted solutions from the company’s full portfolio of services.
- Develop and maintain a strong web of influence in client organizations within region (e.g., CEO, COO, CNO, CFO, Board) to ensure strong retention and identify new business opportunities.
Additionally, serve as the primary relationship manager for regional accounts, responsible for developing a strategic growth strategy, relationship management plan, and pro forma review.
- Ensure the company’s regional goals and objectives are met or exceeded this will be achieved by providing the leadership, management, and oversight necessary to ensure that the regional area has the proper solutions, products, metrics, and talent in place to effectively grow the organization and meet / exceed defined revenue, profitability targets and other KPIs.
- Lead the development and execution of client strategies and account plans that drive margin growth leading to higher retention.
- Drive an evolving culture focused on excellence in implementing core services with strong execution in standards, compliance, and accountability.
- Analyze operational strategy and 5-year plan to ensure growth strategy is consistent with gaps and aligned with overall business plan.
Utilize current knowledge to educate, train and track progress against agreed outcomes.
Review and analyze financial statements and data, operating reports, budget variance reports, and other appropriate information to enhance the development of the new model.
Provide guidance to direct reports and support team members on support needs for the program.
- Responsible for contract renewals, negotiations, and investments.
- Responsible for the Regional communications and marketing plans.
- Responsible for innovation ideation to expand Sodexo’s solutions set for current and prospective clients.
Qualifications
Bachelor’s degree in business administration or a related discipline is required.
10 years or more of experience with basic management functions is required.
10 years of multi-unit, support, or strategic leadership experience is required.
Demonstrated track record of establishing a best-in-class operational excellence with the necessary culture, behaviors, and action plans to drive business results within a region.
Proven ability to establish organizational protocols and systems to identify client issues, trends, and opportunities and effectively integrate them into segment strategies.
Experience using a hands-on, customized approach with clients to craft bespoke delivery programs to meet client needs is required.
Experience using a multi-faceted approach to creating meaningful relationships that lead to growth for the company.
Experience collaborating and partnering with C-suite clients and in industry forums.
Proven track record of developing talent of direct reports with a focus of up-leveling skillsets and creating a culture of development and empowerment.
Strong collaboration skills with demonstrated abilities to foster ideas across functions and with peers.
Sophisticated interpersonal skills with ability to effectively engage with diverse clients and stakeholders.
The ability to work effectively in collaboration with diverse group(s) of clients, business partners and stakeholders is essential in this role.
US Citizens or Green Card holders only apply. No H1b visa sponsorship will be offered with this position.
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