Mortgage Servicing Processor

Chevron Federal Credit Union is one of the top-run credit unions in the country and one of the largest, with $ billion in assets.

Yet our corporate culture is not stuffy : the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us.

As you might imagine, we provide competitive pay and great benefits, including :

• Bonus / incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY : Provides servicing support for all real estate loans, ensuring adherence to all applicable policies, procedures, regulations, and guidelines, including Investor Seller / Servicer guidelines.

This is a hybrid opportunity that will be required to come into our Concord HQ office location 3 days in office, 2 days work from home.

DUTIES and RESPONSIBILITIES may include the following. Other duties may be assigned.

Duty

Assisting with member phone calls and loan servicing related cases while providing excellent service to members and staff, responding to verbal and written inquiries / requests within the expected time frame.

Modification file audits validates and verifies all critical data on newly modified loans.

Applying current knowledge of modification guidelines, fees, strategies, practices and integrates into member conversations in a professional manner.

Update ACH payment changes due to or as a result of modifications, escrow analysis, escrow cancellation or adjustable rate changes.

Other duties as assigned, including but not limited to processing requests for verification of mortgages; subordination requests;

and boarding funded loans, which may include data entry, ordering property tax service contracts, setup of transfer records, and setting up internal and external ACH accounts on applicable systems.

Processes and closes modification workouts according to plan specifications including clearing conditions and requesting documents where necessary.

CORE COMPETENCIES :

• Strong organizational and analytical skills with the ability and proactiveness to research account detail and history within a timely manner.
• Serve members with respect and with complete confidentiality regarding their accounts, transactions, and personal business.
• Demonstrate considerate, positive, and constructive behavior towards fellow employees, their work, and management.
• Accountability : Action driven with ownership of assigned tasks, results oriented, and high attention to detail.
• Communication : Strong verbal, listening, and writing skills. Builds collaborative relationships and has a strong member orientation.
• Bringing exceptional service to members and to other employees. Creatively solving problems and turning obstacles into opportunities.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE :

• Completion of high school diploma (or equivalent), plus one to three months’ related experience and / or training.
• Basic knowledge of consumer or real estate transactions. Previous mortgage support or servicing experience preferred.

LANGUAGE SKILLS :

• Ability to read and interpret procedure manuals, policies, guidelines, simple instructions, and correspondence.
• Ability to write simple correspondence using correct spelling and grammar.
• Ability to speak clearly, tactfully, and effectively to members, volunteers, and employees at all levels of organization.

MATHEMATICAL SKILLS :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rates, ratios, and percentages.

COMPUTER SKILLS :

• Ability to quickly learn and maintain current working knowledge of all pertinent software applications.
• Proficient in the use of Word and Excel.
• Ability to effectively use all applicable banking and loan systems.
• Ability to effectively utilize Outlook and employee Intranet.
• Moderate keyboard skills at 40 wpm and 10-key by touch.

OTHER :

• Ability to work effectively with members and employees at all levels in the organization
• Ability to maintain complete confidentiality of member, employee, and Credit Union information.
• Excellent organizational skills
• Detail orientation
• Excellent customer service skills
• Promptness and a high percentage of attendance

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work involves standing and walking for brief periods of time, but most duties are performed from a seated position.
• Work involves extensive use of computers, up to eight hours per day.
• May include occasional pushing, pulling, or carrying objects weighing up to 25 pounds such as files and documents; if applicable.
• Work normally requires finger dexterity and eye-hand coordination to operate computer keyboard at a proficient skill level.
• Must be able to speak on the telephone for several hours per day.
• Requires close vision, distance vision, and the ability to adjust focus.

ACCOUNTABILITY :

The incumbent in this position is directly responsible for the accuracy, timeliness, and professionalism of all assigned work.

SALARY AND BENEFITS :

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here :

Pay Range : $49, - $67,