Desktop Support Technician
Job Summary
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install / Move / Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Requirements
Education and Experience :
- Typically requires technical school certification or equivalent of 1-2 years of relevant experience
- Knowledge of relevant software and hardware systems
- May require additional customer-specific certifications or training as required
Skills :
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
- Additional requirements may exist if offer of employment is extended
Desktop Support Technician
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.We know tech, but we love people.NuAxis is home to thinkers and feelers; engineers and artists....
Desktop Support Technician
Support Clients over the Phone and Onsite. Handle vendor support calls for warranty repairs. Physical Computer Repair, laptops, desktops and peripherals. Escalate service requests that require Tier 2/Engineer level support, following ticket to resolution. ...
Desktop Support Technician
Desktop Support Technician - Denver, CO,. We are seeking a Desktop Support Technician. Delivering responsive and timely on-site and remote desktop support to local network users;. Providing hardware support for workstations (desktops & laptops), printers & copiers, mobile devices and imaging...
Desktop Support Technician II
The Enterprise IT Service Desk (EITSD) Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to provide IT services that appropriately respond to the time-sensitive needs of customers, including Ver...
Senior IT Desktop Support Technician (Point-of-Sale Support)
As a Senior IT Desktop Support Technician (Point-of-Sale Support) on our team, you will be responsible for supporting hardware and software throughout the city and work with other techs to resolve complex desktop issues and document the resolution. Performs all other necessary tasks related to IT Su...
Desktop Support Technician
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Performs basic and moderately complex troubleshooting and repair activities, typically associated in a...
Desktop Support Technician
The Desktop Support Technician requires 3+ years of professional experience with a strong. IT infrastructure by providing technical assistance and support to end-users. Provide technical support to users via phone or in-person. Diagnose, troubleshoot and resolve hardware and software issues for desk...
Desktop Support Technician
Support Clients over the Phone and Onsite. Handle vendor support calls for warranty repairs. Physical Computer Repair, laptops, desktops and peripherals. Escalate service requests that require Tier 2/Engineer level support, following ticket to resolution. ...
Desktop Support Technician
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.People are our ; We know tech, but we love p...
Tier I Desktop Support Technician
As a Tier 1 Desktop Support Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance for desktop, laptop, and network issues. Our team is committed to fostering a collaborative and supportive work environment, and we are looking f...