Funding Program Manager

Job Summary :

The Program Manager is part of Funding & Community Strategy within Government and Education Affairs. The Program Manager is a subject matter expert in grants, federal funding mechanisms, and USAC-administered programs (ECF, E-rate, Rural Healthcare, Cybersecurity Pilot) and is dedicated to assisting customers in identifying funding for their technology projects.

This position is required to report to the SHI Somerset, NJ office location as determined by SHI management.

About Us :

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees all 6,000 of them.

If you join our team, you’ll enjoy :

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive in our offices or yours.

Responsibilities :

Include, but are not limited to :

Strategically prepare SHI for USAC funding programs, accelerate adoption, and to position SHI as a leader in E-Rate, ECF, healthcare, cybersecurity pilot and other USAC programs.

Prepare business reviews for senior management team regarding progress and roadblocks to expanding our reach in the industry.

Utilize USAC data to better prepare our AEs for E-Rate opportunities.

Develop and conduct account mapping sessions with public sector sales teams to target customers for USAC funding programs spend.

Identify initiatives and solutions to accelerate E-rate adoption and solve problems for customers. Deliver content about USAC funding lifecycles, tasks and operations to ensure program success.

Research market trends and new funding programs to strategically develop success strategies across verticals to educate customers.

Coordinate with the Grants Office to provide customized grant reports.

Research and prepare grants outreach for different locations, verticals and technologies.

Prepare internal and external presentations that highlight specific funding programs.

Deliver internal training to share available resources and services for sales to use as outreach to customers.

Create new content to train program managers and account executives about grants, federal funding mechanisms, and USAC funding programs and internal processes.

Create and make available outreach resources for customer distribution by the AEs to provide engagement opportunities.

Actively engage with sales team to promote awareness of the USAC funding programs and the SHI grant program with our customers.

Participate in individual and group customer calls to assist with USAC funding programs and the SHI grant program.

Build relationships with partners for trainings and general updates throughout the course of the fiscal year and execute on joint activities

Monitor and respond to the funding team’s email aliases.

Identify appropriate content for internal SharePoint pages and external customer-facing materials such as blogs, one-pagers, email templates, webinars, etc.

Coordinate with PS operations, sales, accounting, partners, service providers, legal, proposals, contracts, ASG, other SHI personnel, and the Grants Office.

Analyze data to prepare SHI for USAC funding program business.

Provide guidance to AEs and customers.

Track orders and invoicing

Produce dashboards utilizing PowerBI, and guide internal strategies, resources, and solutions to grow E-rate business and facilitate improvements in internal process.

Data sources include CRM, Funds for Learning, USAC portal, and others as necessary.

Develop and make available the internal vetting list to provide AEs with current E-rate and Rural Healthcare opportunities.

Monitor and track responses to USAC opportunities, orders, invoicing, and reimbursements throughout the process.

Assist in the resolution of internal operational issues such as invoicing for USAC programs, discrepancies with orders being placed by AEs, and others.

Coordinate with accounting as necessary for invoicing and reimbursement resolution.

Qualifications :

Bachelor’s degree or equivalent work experience

Minimum 3 years experience in the public-sector, public-sector sales, or sales support

Minimum 1 year of Program Management experience

Proficiency with data and reporting tools.

Required Skills :

Ability to prioritize and manage multiple projects at one time

Excellent oral and written communication skills

Strong interpersonal and customer service skills

Ability to think critically and be oriented

Strong organizational skills

Ability to work effectively within all levels of an organization, both internally and externally

Ability to work both individually and in a team environment

Ability to learn quickly, absorb knowledge, and apply newly learned information

Ability to self-study and engage in independent work to increase job-related knowledge and skills

Excellent follow-up skills

Problem-solving skills with the ability to serve as an escalation point and resource

Ability to make good decisions using analysis, wisdom, experience, and judgment

Ability to effectively manage time and resources

Creativity and innovation skills to generate new ideas or think about a task or problem in a new or different way

Preferred Skills

Strong understanding of the Public Sector verticals SHI supports

Experience working with USAC funding programs such as E-rate

Working knowledge of grant programs

Proficiency with data and reporting tools

Proficiency with graphical design tools

Proficiency in CRM

Unique Requirements :

Position requires 10% travel throughout the year for team meetings and customer support

Extended hours are required to complete some special projects

Additional Information :

The estimated annual pay range for this position is $65,000 - $100,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity M / F / Disability / Protected Veteran Status.