Billing Supervisor

Overview

The Billing Supervisor leads a team within the group that collectively is responsible for providing elite service to the Firm’s .

partners through support of their invoicing cycle that issues over $1 billion in client invoices annually.

We work in a hybrid model and are seeking a brilliant "A" player to join our Financial Operations group in this critical and visible role requiring a combination of leadership, talent management, customer service and driving process excellence.

Responsibilities

• Manages a team of Analysts by assigning work responsibilities, ensuring work quality and timeliness, resolving problems, training, mentoring and assessing work performance
• Directs daily, monthly and other team priorities, ensuring timely completion and communication to appropriate parties
• Ensures smooth workflow and equitable assignment distribution while managing changing workloads, staff attrition, and other operational factors
• Resolves billing issues while ensuring compliance with Firm deadlines and policies
• Assesses team practices and processes; recommends and implements enhancements to same
• Serves as an empowering support resource for Billing Analysts by fortifying their comprehension of billing intricacies
• Works directly with partners by providing timely and candid communication to facilitate problem resolution
• In collaboration with Regional Billing Manager, drives and leads strategic team initiatives
• Liaises with and supports other Business Services Departments (Risk, Pricing, eBilling,
• Understands eBilling processes; liaises with eBilling team to ensure timely billing and problem resolution
• Ensures full comprehension of and manages key monthly billing activities
• Promotes a positive, energetic culture featuring teamwork, collaboration and excellence
• Leads team projects and performs other tasks as assigned

Knowledge, Skills and Abilities

• Ability to demonstrate a high level of business acumen and professionalism when working with internal and external clients at all levels
• Must be self-motivated and operate in a time sensitive environment
• Understand the importance of time management, the ability to prioritize one’s workload and the significance of being accurate and detail oriented
• Have superior customer service skills and demonstrate ability to work in a challenging and dynamic environment
• Possess a high degree of confidence and professional maturity, and demonstrate excellent oral and written communication skills
• Demonstrate proficiency in Microsoft Word, Excel and Outlook
• Self-directed with a strong work ethic; capable of working independently with limited supervision
• Ability to think outside the box and conceive creative solutions to problems

Qualifications

• Bachelor’s degree preferred - an equivalent combination of education and / or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
• Minimum of five years of related professional services experience required, 1-3 years of prior supervisory experience preferred
• Prior law firm experience is preferred
• Well-developed legal billing software expertise required, Aderant preferred

We offer competitive compensation and comprehensive benefits, including medical / dental / vision / life / and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.