WORK SCHEDULE
Overnight / Early Morning Hours- Full Time
Job Summary
This exempt position concentrates efforts in managing the daily operations leading to the successful distribution of newspapers and / or other products to the client’s customers in accordance with corporate policy and standard operating procedures, ensuring customer service and financial goals and objectives are met and / or exceeded.
Essential Functions & Responsibilities
Responsible for ensuring overall center environment is clean, safe, well organized and productive work environment
Assists in managing the daily operation and staff at a Distribution Center
Supervise the unloading of delivery trucks and verify arrival time and accurate receipt of all products.
Oversee the accurate distribution of copies to Delivery Service Providers.
Manage the communication of complaints or delivery requests to Delivery Service Providers on a daily basis (including daily review of the previous day’s complaints).
Maintain the Distribution Center files securely, including proper sequencing of subscriber accounts and street directory maintenance.
Develop a comprehensive understanding of the Delivery Service Provider agreement, and administer it effectively. Utilize the terms of the Delivery Service Providers agreement to insure the best possible service.
Contract Delivery Service Providers and maintain contracts securely.
Show geographic territory to new Delivery Service Providers including route assimilation.
Prepare the weekly route settlement to ensure proper payment to Delivery Service Providers for services rendered.
Ensure that procedures are followed which will enable every subscriber to receive a dry, undamaged copy of the product, on time, every day that is included in the subscriber’s product code.
Communicate directly and professionally with subscribers to resolve delivery problems.
Assist in recruiting, interviewing, and on-boarding new members of the Distribution Center support staff.
Train Distribution Center support staff to perform all functions of the operations they are responsible for, ensuring learning is achieved.
Assist in preparing and conducting Quarterly Check-Ins for Distribution Center support staff.
Manage the geographic territory, identifying efficiencies in route restructuring opportunities to ensure the best possible delivery service in the most cost-effective manner.
Ability to oversee distribution operations, positively impacting customer service.
Regard excellence in customer service as a main priority.
Other duties as assigned
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