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Support Shift Lead

VirtualVocations
Manchester, New Hampshire, United States
Full-time

A company is looking for a Shift Lead to provide leadership and guidance to support teams while delivering exceptional product support to customers.

Key ResponsibilitiesLead daily activities of support teams and manage issue triagingTrack ticket progress, ensuring SLA compliance and root cause analysisBuild and maintain strong customer relationships and assist with team motivationRequired QualificationsBachelor's degree preferred3+ years of experience managing or leading a technical support teamExperience in a cloud environment or comparable industry

11 days ago
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