General Description : Responsible for assisting in the day to day operations, performance and profitability of an assigned store.
This includes ensuring operational standards are met and company goals are achieved, customer service levels are met, and acting as Store Manager when necessary.
Our Assistant Managers :
- Assist Store Managers with daily operations and maintaining store profitability
- Working knowledge of word, excel and ability to learn our company point of sale system
- Ensure proper merchandising and availability of product
- Ability to open and close a store independently
- Work closely with customer account rep and customer account field staff to achieve required credit goals.
- Perform duties which include rentals, sales, verification's, collections, installations, etc. as necessary
- Assist in building and promoting a team atmosphere
- Must have a valid drivers license at all times and be able to drive company and customer vehicles
- Make daily bank deposits in accordance with company policy & procedure
- Assisting with recruiting, hiring, training, development and managing store personnel
- Assist with assigning duties to workers and scheduling break periods and work hours
- Establish and maintain good working relationships with lien holders, car dealers, other RTO (rent-to-own) businesses, vendors, other stores and members of the company management team
- Assisting with difficult customers, resolve customer service issues and have the ability to communicate effectively with customers, store personnel and management
- Provide a world class customer service experience
- Must be able to lift minimum of 50 pounds and function well in a physically demanding environment
- Enhance and promote the company image
- Perform other duties as assigned by management
- Normal five day work week to include Saturdays. Normal business hours are 9 : 00am until 6 : 00pm or later
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