Interim HealthCare , one of the nation’s leading providers of home care is seeking a licensed LVN Intake Coordinator to join our all star intake team at our Pearland office.
This role provides centralized intake functions in order to gather pertinent patient / client, clinical and financial information to optimize quality care.
Essential Functions :
- Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals, and field staff.
- Receives and coordinates all incoming calls, providing patients / clients and referral sources with basic information to assist in accessing appropriate services.
- Completes intake screening including obtaining, documenting, and analyzing all required information to make a preliminary admission decision.
- Actively promotes care / services to prospective patients / clients.
- Where permitted by law, receives verbal orders from physicians to initiate care / services.
- May have access to personal health information ( PHI ) necessary to fulfill the above duties and responsibilities. Access to use and the ability to disclose PHI is further defined by each organization / department.
Minimum Education & Experience Requirements :
- Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.
- Licensed Vocational Nurse (LVN) active license in the State of Texas
Knowledge, Skills & Abilities Required :
- Ability to develop strong working relationships, possess team organization and community resources coordination skills.
- Sound clinical knowledge base.
- Strong understanding of Kinnser EMR software.
- Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by the Manager.
- Strong prioritization and time management skills. Must be detail-oriented.
- Ability to work with minimal supervision and utilize clear, concise, and positive communication skills.
- Ability to manage and initiate change to better achieve strategic objectives.
- Demonstrated ability to work under pressure with multiple tasks, changing priorities, and short deadlines.
- Applicable federal and state health requirements to provide client services as appropriate.
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