Overview
Job Summary Deliver a personal luxury experience, make memories, and inspire stories. Job Responsibilities Greet guests at the door and in the lobby.
Assist with luggage and perform other valet duties when needed. Register guests into property management system. Troubleshoot and problem-solve guest customer problems, following established guidelines.
Use proper mail, package, and message handling procedures. Conduct cash transactions, counting and providing change as necessary.
Thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Obtain a house bank and keep it balanced at all times.
Coordinate room status updates with housekeeping department by notifying housekeeping of all late check-outs, early arrivals, and special requests.
Post transactions to guest accounts. Inspect Lobby and Front Desk for cleanliness and appearance. Keep work area clean and organized.
Maintain up-to-date knowledge of Lodge services, products, and procedures. Provide information in response to guest inquiries about the hotel area, tourist attractions, directions, etc.
Accommodate all possible requests, i.e. dinner reservations, taxi, etc. Possess knowledge of Reservations Agent to create reservations as needed, whether in person or over the phone.
Answer incoming telephone calls within first three rings. Perform check-out process and post final charges. Support, maintain, and participate in other duties as determined necessary by supervisor.
Deliver packages and amenities to guest rooms as needed. COMPENSATION & BENEFITS Wage range : $24.00 - $24.62 Hour + Tips + Service Charges Eligible for medical insurance, dental insurance, vision insurance, and life insurance under our existing group plans Eligible for 401(k) retirement plan with employer match following 1 year of service under our existing plan 11 days of PTO accrued in the first year based on an employee working 40 hours each week Qualifications At least one year in a customer service role with high guest interaction.
Hotel industry experience is preferred. Must be available to work various shifts including evenings, weekends and holidays Ability to solve problems when they arise Ability to work in a team environment is a must Pleasant and helpful personality Must be able to work a full shift standing and going back and forth to different areas of the hotel Ability to frequently lift and / or move up to 30 pounds A strong desire to make a positive impact on other people An engaging personality Excellent verbal communication skills Ability to work in a fast-paced setting Compensation Range The compensation for this position is $24.
00 / Hr. - $24.62 / Hr. based on qualifications and experience.
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