Job Description :
Description of Duties and Tasks
- Provides customer service to prospective, current, and returning students; answers incoming calls and responds to inquiries.
- Processes admissions application forms and provides support to prospective applicants to ensure successful entry into the College.
- Assigns alternate IDs for students completing the application without a social security number. Reviews immigration questionnaires to refer applicants to the International Student Office as needed.
- Updates permanent student records in the Student Information System after applications are completed and determined eligible for admission to the College.
Records and reports application processing errors; monitors progress through to resolution.
- Uses critical-thinking and applies judgment to accurately determine Texas and ACC taxing district residency status for tuition purposes following state-delivered regulations and College requirements.
- Maintains accurate applicant and student records including TSI status data, applying state-mandated TSI compliance regulations..
- Uses judgment to resolve issues for applicants, students and the ACC community. Make appropriate referrals when needed.
- Contacts outside entities (other educational institutions, testing agencies, state agencies) to collect or clarify data needed to complete the admissions process.
- Assists with gathering information for reports to departmental and college stakeholders.
- Represents Admissions and Enrollment and acts as a liaison to other departments, to provide continuous process and website improvement recommendations and website improvement recommendations.
Knowledge
Principles and practices pertaining to serving applicants and students throughout the onboarding and entry process.
Skills
Effective service-based customer-orientation when working with a diverse population.
Maintaining an established work schedule.
Effectively using interpersonal and communications skills including tact, discretion and diplomacy.
Effectively using organizational and planning skills with attention to detail and follow-through.
Maintaining confidentiality of work-related information and materials.
Applying academic record keeping policies and procedures.
Establishing and maintaining effective and collegial working relationships.
Effective customer-orientation when working with a diverse population.
Technology Skills
Use a variety of spreadsheet, word processing, database, and presentation software.
Use of large-scale, cloud-based data management systems
Required Work Experience
One year of related work experience.
Required Education
High school diploma or educational equivalent.
Salary
$45,760
Number of Openings :
Job Posting Close Date :
July 2, 2024
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