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Field Service Technician

Field Service Technician

Modern Process EquipmentChicago, IL, US
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Field Service Technician

About MPE

MPE is a global leader in engineering and manufacturing precision equipment for the coffee and food processing industries. Renowned for our innovation and dedication to excellence, we work with top-tier clients like Starbucks, Hershey's, Mondelez, and Nestle Purina. Our close-knit team is committed to delivering exceptional customer service and fostering a collaborative, supportive work environment.

Role Overview

Our Field Service Technicians are electro-mechanical experts who provide essential technical support to customers through installations, troubleshooting, and preventive maintenance. Representing MPE on the front lines, they are customer-focused professionals who prioritize safety and service excellence.

Travel Requirements :

  • Approximately 65% travel across the U.S.
  • Time at home when not on assignment
  • Candidates should reside near a major airport (Chicagoland area preferred)

Primary Responsibilities

  • Travel to customer locations to perform equipment installations, commissioning, and preventive maintenance
  • Provide hands-on training to customers on the operation and maintenance of MPE equipment
  • Diagnose and troubleshoot mechanical, electrical, and system issues, offering prompt resolutions
  • Communicate effectively with customers, promoting professional and collaborative information exchange
  • Maintain accurate and timely documentation, including service trip reports and scheduling details

    • What Sets This Role Apart

  • Dynamic work environment with new daily challenges and customer interactions
  • Access to premium coffee samples from visits to world-class coffee companies
  • Opportunities for continuous learning and professional growth

    • Ideal Candidate Profile

  • Curious problem-solver who thrives on understanding and fixing complex systems
  • Tech-savvy professional with knowledge of mechanical and electrical systems
  • Lifelong learner eager to gain new skills and grow in a technical career
  • Detail-oriented team player with strong communication skills and customer-first mindset

    • Requirements

  • High school diploma or equivalent (additional technical training is a plus)
  • Valid driver's license
  • Experience with processing equipment, preferably in food processing industry
  • Flexibility to work variable schedules, including evenings and weekends as needed
  • Strong problem-solving skills for troubleshooting equipment / process issues on-site
  • Willingness and ability to travel domestically, with limited travel to Canada and Mexico

    • Benefits Package

  • Comprehensive health insurance
  • Holiday pay
  • Referral bonuses
  • 401(k) retirement savings opportunities
  • Continuing education and professional development opportunities
  • Company engagement in community charitable contributions

    • Company Culture

    We promote a dynamic, supportive environment focused on teamwork and professional growth. Our commitment to excellence extends beyond our products to our people, fostering a workplace where innovation and collaboration thrive.

    If you're a hands-on problem-solver with a passion for technology and customer service, we'd love to hear from you. Join MPE as a Field Service Technician and help us deliver industry-leading solutions to customers.

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    Field Service Technician • Chicago, IL, US

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