SUMMARY
Monitor Room Attendants to assure quality guest service. Enter clean rooms on the computer, notify maintenance of repair problems.
Notify front desk of check-out issues, out of order rooms, rooms that have changed to stay-overs. This position must have the ability to perform Room Attendant, Room Inspector and laundry duties.
DUTIES & RESPONSIBILITIES
- Trains new Room Attendants or other housekeeping personnel and provides on-going direction.
- Assign rooms to be cleaned and deep clean assignments to Room Attendants.
- Holds the Housekeeping staff to the high standards of cleanliness held by the KwaTaqNuk.
- Will inspect rooms that have been cleaned by Room Attendants to ensure that the room is satisfactory, and an example of standards held by KwaTaqNuk for our guests.
- Will be required to know job duties of Room Attendants and Laundry Attendants.
- Maintain inventory on linens, towels, and room supplies (radios, phones, shampoo, etc.)
- Reports when an incident requires a written report, decides which report form to use and submits to Housekeeping Manager and Hotel Manager;
may prepare other written reports as directed by Housekeeping Manager.
- Investigates and / or reports hazards, unusual or suspicious circumstances to Housekeeping Manager for correction or follow-up actions.
- Assist with all aspects of running the housekeeping department.
- Displays a high level of customer service standards set by the KwaTaqNuk when communicating with guests.
- Assists any persons in building or grounds needing direction or Resort information.
- Maintains open communication with Housekeeping Manager regarding issues that might reveal a weakness or vulnerable area of housekeeping discovered during operations.
- Will respond to any emergency at the property if the Housekeeping Manager cannot be reached.
- Will fill in for absent or sick employees.
- Ensure compliance with established rules and regulations.
- Provide leadership in the event of an emergency.
- Must always maintain composure in all situations.
- Other duties as assigned.
EDUCATION and / or EXPERIENCE
- One (1) year of experience in housekeeping duties.
- Six (6) months of technical supervision of a staff of 5 or more employees.
- Must have the ability to use standard office equipment and experience with computers.
- Have computer proficiency in Microsoft Word, Excel, Outlook, and the Property Management System (PMS).
CERTIFICATES, LICENSES & REGULATIONS
- Required to watch Customer Service video annually.
- Required to watch Sexual Harassment every two (2) years.
- This individual will be required to successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.
- It is always the responsibility of the employee to always have all documents current and valid.
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Reports when an incident requires a written report, decides which report form to use and submits to Housekeeping Manager and Hotel Manager; may prepare other written reports as directed by Housekeeping Manager. Maintains open communication with Housekeeping Manager regarding issues that might reveal...
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