Duration : 12 Months
Minimum Qualifications
- High School Diploma or equivalent
- 1 year of IT service / help desk operations experience
- Complete service requests and troubleshoot computer and device problems via the telephone & web channels
- Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
- Strong client customer skills
- Ability to learn quickly and transfer essential knowledge to team members
- Capable analytical skills
- Teamwork is essential
- Strong communication skills
- Demonstrates work quality and efficiency
- Open and adaptable to change
- Passion for safety
Desired Qualifications
- Two to four-year college degree and / or IT learning accreditation or certification or equivalent IT work experience.
- 1 year of general customer service experience in retail, or call center sales or service role
- IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
- Qualitative and quantitative analytic & problem solving skills
- Ability to learn new concepts quickly
- Organizational skills
- Advanced verbal and written communication skills
- Proficient in Microsoft Excel and Word
- Is able to work independently or as part of a team
- Has novice / basic knowledge of one or more of the following designated area : IT product line, operational process, Utility domain (e.
g. Gas, Electric, Telecom Network, TCP / IP
- Adheres to Work Instructions and / or processes as defined in Run - Books and Playbooks
- Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline
Regards,
Murali Potugari
732-272-0284 murali.p@sunrisesys.com
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