Essential Functions
- Lead staff members through service delivery transformation.
- Work closely with new incumbent supplier to ensure contractual obligations and SLA’s are being met.
- Derive metrics to demonstrate and measure delivery improvement and fiscal responsibility.
- Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention that impact the cost, schedule or technical parameters of projects and key efforts.
- Manages all deliverables and obligations related to application operation; application maintenance and support; and application release management for assigned application portfolio.
- Manages all outsourced managed services and cloud / hosted vendor contract SLAs related to application operation.
- Ensures all applications in portfolio are monitored for performance and assured operations in alignment with all automated and non-automated department monitoring standards.
- Establish and maintain effective working relationships with key clients.
- Develop and utilize performance metrics to show process for service delivery and SLA adherence.
- Help drive area transition to an agile delivery approach.
- Integrate activities with business unit and other IT departments to ensure the successful implementation and support of project efforts.
- Help to ensure successful delivery of key capital project implementations including seamless transition to steady state support.
- Effectively manage and control maintenance, outside service, and project costs.
- Lead the development of road maps for key applications to ensure application resiliency and provide added business value.
- Evaluation of root cause technical solutions proposed by the supplier; striving for elimination of technical debt.
- Coordinate preparation of statements of work and specifications, estimation of product / service costs and pricing, and negotiation and administration of contracts.
- Negotiate IT’s interests and manage external vendor, contractor and material contracts.
Technical Knowledge / Skill / Education / Licenses / Certifications :
- Strong technical acumen with mastery level of development concepts and underlying technology as well as the software development life cycle.
- Strong analytical and conceptual skills including the ability to solve complex technical problems.
- Ability to work collaboratively and lead a team of direct reports and managed services vendors including day-to-day coaching and performance management / assessment.
- Strong customer service and teamwork skills.Customer-first orientation and strong passion for delivering quality tools and solutions.
- Strong interpersonal, negotiation and management skills, and strong business acumen.
- Strong experience managing outsourced IT managed services providers a must.
- Ability to think strategically to anticipate the needs of business partners and longevity of applications in portfolio.
- Exhibits an exceptional degree of ingenuity, creativity and / or resourcefulness.
- Ability to prioritize tasks and manage deadlines in a fast-paced environment, with acute attention to detail.
- Ability to translate data into actionable plans and tactics.
- Ability to maintain strong relationships with stakeholders and managed services providers.
- Excellent communication skills including verbal, written, and presentation skills.
- Applies extensive organizational and / or project management expertise and has full knowledge of other related disciplines.
May be viewed as expert within a given field.
Bachelor’s degree from an accredited four-year college or university with a focus in computer science, computer information systems or a closely related area.
A minimum of 10 years related experience is required of which (5) five years includes supervisory / leadershipresponsibilities.
A minimum of (5) five years related experience managing outsourced IT managed services providers. A minimum of (5) years’ experience supporting COTS and other application software solutions.
Experience working with or supporting operations services related applications such as Ebuilder, Work Studio, Chevin preferred but not required.
Knowledge and experience working within an agile framework a plus.
Working Conditions :
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA / CT / NH as necessary.
Leadership Behaviors / Competencies :
- Cascade and translate strategies into action plans.
- Communicate goals and priorities (company, department, team); ensure line of sight
- Drive accountability / monitor progress
- Communicate, communicate, communicate
- Role model honesty and integrity in all communication and actions
- Balance getting results with concern for individual needs
- Have honest dialogue with employees; get to know them
- Track commitments and follow-up
- Create individual development plans with direct reports
- Set realistic performance objectives
- Give ongoing, honest feedback; coach for success
- Differentiate performance and provide rewards and recognition
- Surface and address competing goals
- Encourage cooperation / remove obstacles between functions
- Conduct teambuilding / development processes
- Encourage collaboration
- Guide team in translating organizational goals into day-to-day work
- Involve employees / seek input in decision making, on continuous improvement ideas and change
- Diversify staff, where possible, in hiring / promotions
- Seek opportunities to utilize diverse suppliers
- Exhibit a can-do attitude to successfully develop and implement changes in strategy, priorities and work processes
- Respond positively to new demands or circumstances
- Act optimistically to influence others to embrace change
- Ensure that we have processes in place to deliver on our customer promise and provide superior customer service
- Be a role model for the business on delivering superior customer service
Compensation and Benefits
Eversource offers a competitive total rewards program. The annual salary range for this position starts at $146,750.00 to $163,060.
00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.
Worker Type : Regular
Regular
Number of Openings :
IT Product Manager - Outage Management System (Hybrid)
Integrate activities with business unit and other IT departments to ensure the successful implementation and support of project efforts. Bachelor’s degree from an accredited four-year college or university with a focus in computer science, computer information systems or a closely related area. Dire...
Manager, Technology Product Management
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to publ...
Product Manager, Enterprise Information Systems
We areseekinga dynamic and highly strategic Synapse Enterprise Information Systems (EIS) Product Manager to join our team, driving the evolution of our information systems offerings to meet the demands of the rapidly advancing enterprise medical imaging landscape. REiLI®, Fujifilm’s artificial intel...
Product Management, Manager, WC Line Mgt
As a Manager, Product Management, you will manage the growth and profitability for a state(s), product, or line of business. Excellent analytical skills with the ability to evaluate and understand current data and systems, find deficiencies/opportunities, recommend changes, and translate into busine...
Senior Manager, Network Management Hybrid- NH, CT, or anywhere in NE Region
Works with larger and more complex, market/regional/national based groups/systems in accordance with company standards to maintain and enhance provider networks while meeting and exceeding accessibility, quality and financial goals and cost initiatives. The Senior Manager will be responsible for con...
IT Project Manager - Case Management
They will need to identify how each evaluated case management system component meets the prioritized business needs, supports interoperability with Medicaid systems, and identify integration requirements. The IT PM will assist the department with analysis, planning, research, procurement, design, de...
Product Manager - Commercial Lines (Hybrid)
Key responsibilities include developing new product ideas, overseeing product documentation, maintaining product roadmaps, and managing a team of Product Owners. This role requires a proactive individual with strong analytical skills, a deep understanding of underwriting processes, and the ability t...
BI Product Product Management Manager Specialty
As a Manager, Product Management, you will manage the growth and profitability for a state(s), product, or line of business. Excellent analytical skills with the ability to evaluate and understand current data and systems, find deficiencies/opportunities, recommend changes, and translate into busine...
Manager, Product Management
The Product Development Manager will also work with cross-functional partners to execute product initiatives. In collaboration with the broader Care Management organization, we strive to accomplish the triple aim of quality improvement: lower cost, better outcomes, and better consumer experience. Th...
Program Management Senior Manager (Military One Source) - Evernorth Behavioral Health - Hybrid
The Military OneSource (MOS) Program Management Senior Manager will have oversight of the Military OneSource network and lead a multi-specialty team in support of MOS. Intimate knowledge of managed care operations (contracting and provider relations) and outpatient network management in behavioral a...