Job Description
Top Company Benefits :
- Weekly Pay
- $10 / week health plans
- Paid time off
- Tuition Assistance
- Wellness Program
- Professional development
- 401(k) retirement savings plan
- Paid parental leave
The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience.
Essential Functions
- Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
- Accept parking reservations and process payment for various services offered
- Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
- Maintain knowledge of all services offered at company Travel Centers
- Maintain working knowledge of all company software aligned with guest or team member needs
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Qualifications
- High school diploma or equivalent certification required
- Experience in retail operations or call center preferred
- Intermediate Microsoft Office skills
- Bi-lingual in Spanish preferred
- Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
- Ability to handle difficult issues and complaints while exemplifying guest service
- Problem solving skills
- Written and verbal communication skills
- Strong guest service skills and the ability to exhibit empathy
- Ability to adapt to change and willingness to take on new tasks
- Strong interpersonal skills
- Champion change
- Demonstrate a passion for delivering a positive customer experience
- Demonstrate professionalism and expertise in an ever-changing environment
Additional Information
- Medical, Dental, and Vision insurance
- Adoption Assistance
- Flexible Spending Account
- Extensive Training Program
Guest Services Representative
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Guest Services Representative
Performs opening and closing Guest Services procedures. Communicates effectively with Guest Services Manager and Greeters. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Ensures friendly and receptive environment for guests and provides adminis...
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