Guest Services Sales Agent, PT - Winter 24/25

Seasonal (Seasonal)

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work.

It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road.

We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play.

Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players.

Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks :

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Discounted friends & family day-ski vouchers (Up to 85% off)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title : Guest Service / Ticketing Agent

Business Unit : Guest Experience

Position Reports to : Guest Experience Manager, Guest Experience Supervisor, GS Lead

Pay Range : $20-$21 hr. DOE

Location : Crystal Mountain,Washington

JOB SUMMARY

Guest Service Agents will specialize in assisting guests and ensure that their needs are met, and guests leave satisfied.

Guest Service Agents will play an active role indoors and outdoors, assisting quests with their arrival and departure experience.

JOB QUALIFICATIONS :

• Handle guest questions and escalations appropriately.
• Experience with customer service and customer resolution.
• Professional communication skills mandatory
• Proficient computer and interpersonal skills.
• Position requires a mature, dependable, flexible, team-oriented person who is able to stay calm under pressure.
• Mathematical skill to assist with calculations for sales transactions
• Must be available for varied shifts and days of the week

ESSENTIAL DUTIES

Thorough understanding of all products and services available. Will present accurate, detailed information about product offerings.

Provide general information about Crystal Mountain and Alterra Mountain Company.

• Technical skills and an understanding of Inntopia, and the ability to perform basic math calculations, as well as experience with the Microsoft Office Suite.
• Candidates should have a proven record of being able to communicate well, perform well under pressure, make logical decisions, problem solve, be resourceful and able to multitask.
• Mentoring and sharing of knowledge, providing monitoring, coaching and feedback on a regular basis to the team. Will include training of team.
• Handle contacts as required by business needs.
• Other duties as assigned.

PERFORMANCE CRITERIA :

• Respond to guest concerns and escalations in a professional and timely manner, manage escalations and guest expectations.
• Willingness to learn and share feedback and other information with team and management.
• Uphold company and departmental policy and service standards at all times. Demonstrates support for company missions and values.
• Willingness and ability to be part of and contribute to a successful departmental team.
• Is able to work under stressful conditions without creating tension among fellow employees, vendors and supervisors.
• Work Station and surrounding area kept neat.
• Ability to communicate in a pleasant and efficient manner. Ability to present company policy in a diplomatic way. Possesses and utilizes good verbal communication skills and phone etiquette.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Able to lift, carry, or otherwise move and position a minimum of 40 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

OTHER DUTIES AS ASSIGNED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Crystal Mountain is An Equal Opportunity Employer