Audio Visual Executive Support Technician

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S.

and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories : Dental care, urgent care, medical aesthetics, and animal health.

Working in partnership with independent practice owners and clinicians, the team is united by a single purpose : to prove that healthcare can be better and smarter for everyone.

TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses : Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet.

Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Our continued growth has created an opportunity to join our IT Team. We are seeking a dedicated and highly skilled Audio-Visual Executive Support Technician Support to join our Team.

This individual will be responsible for providing exceptional, high-level IT support to our executive staff and Learning and Development department focusing significantly on audio-visual and conferencing solutions.

The ideal candidate will be a self-starter with a strong background in AV troubleshooting, particularly with Teams Room Systems, Crestron, and QSYS platforms.

Key Responsibilities :

• Provide premium, white-glove IT support and services to executive staff, ensuring minimal downtime and high efficiency.
• Set up, maintain, and troubleshoot a variety of audio-visual systems, including Teams Room Systems, Crestron, and QSYS, ensuring seamless communication and presentation experiences.
• Coordinate and conduct regular AV system checks and maintenance to prevent issues before they occur.
• Offer immediate response and resolution to executive-level IT issues, with a focus on audio-visual and conferencing technology challenges.
• Educate and guide executives on the effective use of AV technology and conferencing systems to enhance meeting productivity.
• Collaborate with the IT team to develop and implement new AV solutions and strategies to meet evolving business needs.
• Maintain up-to-date knowledge of the latest AV technologies and IT best practices to continuously improve service quality.

Required Qualifications :

• 2 years Proven experience as an IT support specialist in a large enterprise environment, with a strong focus on audio-visual technology and executive support.
• Demonstrated expertise in troubleshooting and maintaining Teams Room Systems, Video Walls Digital Signage, Crestron, and QSYS platforms and other AV technologies.
• Experience of Service Now or similar ticket-based workflow.
• Excellent problem-solving skills and the ability to work under pressure to quickly resolve AV issues.
• Strong communication and interpersonal skills, with the ability to provide clear instructions and explanations to non-technical users.
• Self-starter attitude with the ability to work independently as well as part of a team and
• Bachelor’s degree in information technology, Computer Science, or related field is preferred.
• Avixa CTS Certification preferred.

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