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Manager Professional Services

VirtualVocations
Lowell, Massachusetts, United States
Full-time

A company is looking for a Manager, Professional Services to lead a team in driving customer engagement and satisfaction.

Key ResponsibilitiesCoach the team for efficiency and customer satisfactionManage resource allocation and project assignments in collaboration with Customer Success ManagersMonitor business metrics and evaluate project performance for continuous improvementRequired Qualifications1-3 years of leadership experience in Professional Services, Consulting, or Customer Success within B2B SaaSProven experience in process improvement and team coachingExperience in scoping solutions and delivering customer outcomesStrong understanding of email / messaging or marketing technologiesAnalytical and data-driven decision maker with knowledge of relevant tools like Salesforce and JIRA

1 hour ago
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