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Customer Relations Specialist

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Customer Relations Specialist to provide exceptional customer service and support.Key ResponsibilitiesManage customer inquiries through phone, email, and Salesforce, ensuring timely communication and problem resolutionAssist with order management, pricing, billing, and shipping issues while collaborating with internal departmentsUtilize the ERP system for order entry, quality complaint processing, and customer issue resolutionRequired QualificationsAssociates degree preferredMinimum of 3+ years of experience in a similar customer service rolePrior work experience in a manufacturing company is preferredProficiency in MS Office applications and Salesforce;

experience with Oracle order entry preferredAbility to maintain proficiency in customer service systems and processes

6 days ago
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