Assistant Front Office Manager

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Assistant Front Office Manager

What’s in it for you :

• Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing :

• Oversee the daily Operations and management of the Front Office and the team during your assigned shift.
• Coach, lead, guide and direct the Guest Service team to include Front Desk Agents, Bellpersons, Doormen, Concierge and Royal Service Agents.
• Provide managerial support to other Rooms Division Leaders in daily operational duties.
• Consistently offer friendly, engaging and a service culture that contributes positively to the Brand’s Vision and Mission.
• Ensure appropriate staffing levels of the Front Office team and make changes where necessary to meet forecasted business volumes.
• Manage ALL loyalty programs and guest recognition programs including the ALL Upsell programs.
• Assist in creating schedules based on business demand and forecasts.
• Maintain employee morale and create programs to reward and maintain engagement in your team.
• Recruit, train, provide feedback, and coach the Guest Service team whenever necessary.
• Promote and lead a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores.
• Provide support both on the floor and in assisting with office duties, paperwork and attending interdepartmental meetings

Qualifications

Qualifications

Your experience and skills include :

• A passion for everything Guest Service and luxury customer service.
• Minimum of 2 years of previous Guest Service / Front Desk management experience in a luxury hotel setting preffered.
• Knowledge of Opera Property Management System is an asset.
• Excellent communication, organizational and problem-solving skills that allow you to lead and manage the Guest Services team effectively.
• An ability to work under pressure while maintaining a sense of poise and professionalism.
• A can-do, positive attitude that enables, empowers and inspires others
• An ability to naturally engage with guests and show empathy; have genuine care and concern for both the well-being of our guests and fellow team members
• A desire to learn and grow and a fast paced, challenging, exciting environment

Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.