Responsibilities
People
- Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
- Establish and sustain that we recruit, hire, train, develop and retain quality associates.
- Establish and sustain effective, two-way communication that informs and motivates as well as recognizes excellence among team members
- Establish and sustain strong and effective relationships with associates, the customer, and supporting departments
Operations
- Meet or exceed all customer key performance metrics and objectives
- Interact daily with local customer to ensure existing and emerging customer needs are understood
- Lead team to identify operational improvements in areas such as route optimization, carrier selection, backhauls, and trailer loading
- Collaborate with other Penske sites to share best practices, leverage resources / assets, etc.
Finance
- Develop and execute annual financial and operating plan
- Lead the operation with integrity to meet or exceed the Business Plan targets
- Identify issues with the operating metrics and P&L and make required adjustments in a timely manner
- Ensure customer billings and associate payroll are prepared timely and accurately, the payables and intercompany charges are valid and correct, and all other activities are accurately reflected in the P&L.
Safety
- Lead a culture of safety through personal example
- Develop, execute, and assess continuous improvement plan to reduce accident and injury frequency
- Ensure each associate understands their individual role and responsibilities, as well as the group's role and responsibilities required to achieve and maintain a safe work place
- Proactively identify and correct unsafe conditions, work processes, and behaviors
- Ensure compliance with all applicable regulatory agencies, company policies and procedures
- Coach through safety observations
Growth / Customer Experience
- Identify opportunities for continuous improvement and challenge the status quo
- Execute a process to track and record value delivered to the customer
- Identify and seize profitable business opportunities for the customer and Penske
- Utilize available metrics to monitor and maximize customer efficiencies and achieve cost savings.
Fleet / Assets
- Lead effort to improve fleet / equipment utilization, maintenance availability and fuel efficiency
- Contribute to equipment specification at time of start-up and renewal
- Build a strong working relationship with local PTL district and other equipment vendors
- Other projects and tasks as assigned by supervisor
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