Responsibilities
- Lead and manage a team of 8-10 photographers providing guidance, support, and feedback to ensure high-quality performance and adherence to company standards.
- Develop and implement efficient workflows optimizing output while maintaining quality product and service.
- Conduct regular quality audits on all media to ensure accuracy, completeness, and adherence to brand standards. Provide feedback and coaching to photographers as needed.
- Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process.
- Review KPI and scorecard performance regularly to identify key areas for improvement.
- Provide ongoing coaching to team members on Matterport technology, scanning techniques, photography, and company procedures to enhance their skills and performance.
- Serve as the primary point of contact for technical issues related to equipment and software. Troubleshoot problems and coordinate with IT support to resolve issues promptly.
- Work closely with internal teams, including logistics, sales, and customer support, to coordinate appointments, address client needs, and ensure seamless delivery of services.
- Frequent travel within your region, and some travel to the Richmond, VA office is required.
Qualifications :
- Bachelor’s degree from an accredited, not-for-profit University or College
- 3-5 years’ direct operations management of 6+ employees, remote management experience required.
- Exceptional communication skills and ability to motivate and engage remote teams effectively.
- Strong attention to detail and commitment to maintaining high standards of quality and accuracy.
- Expertise in analyzing and interpreting KPIs and performance metrics.
- Dedication to delivering outstanding customer service and ensuring client satisfaction.
- Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet client’s needs.
- Experience with Matterport technology and 3D scanning techniques is a plus
- Candidates must possess a current and valid driver’s license.
WHAT’S IN IT FOR YOU?
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to) :
- Comprehensive healthcare coverage : Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and / or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
30+ days ago