Senior Customer Success Manager
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
7 Months
$54.37 per hour on W2
Remote
Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Adobe Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers.
In this role, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for personalization at scale, unifying voices across Adobe for a cohesive plan of action and quantifying impact along the way.
Industry Customer Success Managers deliver an outstanding experience for Adobe's top customers, including responsibilities for strategic account planning, use case adoption, advocacy and value realization.
We hire dynamic, passionate, and creative individuals, adept at storytelling who thrive in fast-paced environments.
What You'll Do
The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact.
You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
Responsiblities Include
Accountable for Customer's overall success with Adobe, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Network within accounts in order to achieve successful execution of client's strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry thought leadership and new ways your customers can use Adobe solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended Adobe team to build and activate "get well plans
Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success
What You Need To Succeed
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
Strong consulting skills
Ability to prioritize, multi-task, and perform under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and / or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
Effective at leading executive C-level discussions and presentations
Flexibility to travel (if needed)
J-18808-Ljbffr
Senior Customer Success Manager
A company is looking for a Senior Customer Success Manager to support their customer success team and drive onboarding, support, and renewals for strategic business partners. ...
Strategic Customer Success Manager
Track and report on key customer success metrics, including customer health, satisfaction, and retention. At least 4 years of experience in a B2B SaaS enablement role (Customer Success or Account Management) with a proven track record of driving retention and managing a successful expansion pipeline...
AI Customer Success Manager
A company is looking for an AI-First L2 Customer Success Manager to enhance customer experiences through AI-driven solutions. ...
Customer Success Manager
Share and implement best practices in customer success, helping to build a strong foundation for Vibes' growing Customer Success team. As a key player in our Customer Success team, you will be instrumental in driving customer satisfaction and growth. Use data and analysis to guide customer conversat...
Customer Success Manager
As an Customer Success Manager, you will build meaningful customer relationships, provide exceptional service, and guide customers through the application process with care. Proactively connect with prospective customers and establish rapport . Assist customers with policy applications and monitor ...
Manager, Mid Market Customer Success
This position reports to our Sr Director of Mid-Market Customer Success. Lead a team of 6-8 Mid-Market CSMs in delivering exceptional customer value, focused primarily on creating successful customers. Your leadership will have a direct impact on driving customer growth, developing the team, and del...
Customer Success Manager – State, Local and Law Enforcement (SLED)
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
Associate Customer Success Manager - TELUS Health (US REMOTE)
As an Associate Customer Success Manager you would play a crucial role in managing a dedicated group of clients. Additionally, you will provide valuable support to key accounts managed by our Senior Customer Success Manager, ensuring that client EAP contract requirements are met. By delivering excep...
Senior Customer Success Manager, Health Plans
We are seeking Customer Success leaders who are comfortable managing a range of accounts, who love building relationships with our health plan customers, and who are laser-focused on delivering results. Own a strategic area of Sword’s Customer Success practice, defining our strategy and constantly i...
Sr Manager - Customer IAM Operations
The Senior Manager– Customer Identity and Access Management Operations is responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure and effective management of the customer identity services. There’s never been a more exciting time to join United Airlines! As a...