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Summary
The primary responsibility of the Customer Service Technician will be responsibleproviding excellent customer service regarding warranty repair or installation of products.
Physical Requirements
Ability to stand, sit, walk, bend and stoop for 8+ hours. Minor lifting and carrying may be required.
Work Environment
Work performed at construction jobsites and office.
Skills & Qualifications
Level I :
High School diploma or general education degree (GED) or 3 years related experience and / or training; or equivalent combination of education and experience
1 to 3 years of experience
Must have valid Driver’s License and vehicle insurance as required by State law
Experience in one or more trades - Flooring - (tile, carpet, wood, LVP), Cabinets, Countertops
Level II :
All Qualifications in Level I plus :
2 to 5 years of experience
Flooring : Able to repair and replace tile and wood / LVP
Good verbal communication skills for customer contact production
Good organization skills
Level III :
All Qualifications in Level II plus :
5 plus years of experience
Expert in larger replacements and repairs of multiple products and trades
Mentoring and training capabilities production
Essential Functions
Level I
Perform simple repairs and touch-ups following production installation on all trades
Perform minor installation tasks following / during production process
Perform simple logistical tasks related to production install
Other duties as assigned
Level II
All Functions included in Level I plus :
Handles builder and homeowner requests asneeded
Initiates claims and oversees the claims process with vendors
Inspects and diagnoses product and installation issues
Schedules employee technician and independent contractor base to execute appointments
Confirmation of completed appointments
Other duties as assigned
Level III
All Functions included in Level II plus :
Performs repairs and replacements of 3 or more materials
Other duties as assigned
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.
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