Automotive Dispatcher/Production Manager

The Ed Napleton Automotive Group is looking for our next Automotive Dispatcher / Production Manager, Located at Napleton's Westmont Porsche, the Automotive Dispatcher / Shop Manager plays a critical role within the store by Maximizing Technician Efficiency, Providing coaching and support to the technicians to effectively comply with the Sales and Warranty compliance procedures.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states.

Our strength comes from the more than 3,500 employees nationwide.

We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer :

Pay Plans above industry standard

Career Advancement opportunity to Service Director!

Medical, Dental, and Vision Insurance

401k and additional benefits

Accrued Vacation Time

Discounts on products, services, and vehicles

Extensive and ongoing training with specialists

Family Owned and Operated- 90+ years in business!

Job Responsibilities :

Help find suitable Technicians based on the needs of the store.

Helps with interviewing and hiring of Technicians.

Track, enroll, and maintain each technician’s required manufacturer training for certification.

Adjust Technician schedules to meet work demands following the Union handbook.

Organize and prioritize work based on customer time demand.

Keep track of time commitments and report to the Advisors’ exceptions with advance notice of time expiration.

Update status codes in the computer.

Maintain a complete understanding of work in the shop.

Walk the shop for frequent status updates on work in process and communicate to the Advisor’s length of time.

Update status of work with status codes so all employees know the current disposition.

Get completion time commitments from the Technicians and document such commitments on the RO.

Ensure technicians adhere to the digital video and picture policy with each assignment.

Spot check the quality of the digital media and provide feedback.

Proofread each completed RO for Sales and Warranty compliance prior to new assignments.

Coach technicians on improvement opportunities.

Follow up on special orders and update status codes daily.

Prioritizes and controls all comebacks to ensure proper and prompt attention.

Looks up operation codes and codes invoices as a back up to the Service Advisor.

Job Requirements :

Minimum of 3 years of management experience either in automotive or a lean manufacturing environment

A valid driver’s license

A clean driving record

Proven track record of leading and developing associates

Proven ability to obtain project deliverables and company metrics

Understanding of CDK is a plus

An ability to work in a fast-paced, ever-changing production environment

Excellent oral and written communications skills

Ability to work with and through teams to achieve results

Strong analysis and decision making ability

Proficient computer skills

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws