Medical Receptionist

Overview : Who are we?

Who are we?

As an innovative primary care provider, Avance Care is in the business of improving the standard of healthcare. By offering convenient, accessible, cost-effective healthcare services, we keep our patients at the center!

Why us?

Enjoy the perks of a family-like practice with the support of a large healthcare management company.

We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Our company-wide growth means consistent opportunities for advancement.

Core Responsibilities

Meeting / Greeting / Assisting patients promptly, efficiently, and in a professional manner

Responsible for obtaining, verifying, and inputting all information accurately in the system

Answer telephones and LiveChats promptly for general questions and scheduling

Take and check messages and relay messages to the appropriate staff members

Responsible for checking patients in and out of the system

Scheduling patients for appointments, reschedule appointments, blocking schedules, as well as coordinating walk-in patients according to office protocols

Set up new patients and updating patients’ accounts by compiling accurate information and required paperwork

Explain fees, services, and policies

Responsible for collecting co-payments, deductibles, and co-insurances

Balancing the cash register and ensure all credit card payments are accurate at the end of each day

Relay important messages the providers have sent in response to patients’ requests

Scanning documents

Maintain the front desk and reception area in an organized, orderly fashion

Post patient payments into the system

Mail letters and make monthly and weekly calls as appropriate

Process all referrals for our patients including providing complete and accurate referral information to the patient sending the required information to the specialist and insurance company

Create telephone encounters and appropriately escalate by forwarding messages to providers or medical assistants

Qualifications

1-2 years of Medical, Administrative, and / or Customer Service Experience, preferred

High School Diploma or Equivalent, required

Associates Degree, preferred

Medical and / or Administrative Certifications, preferred

What are we looking for?

Excellent verbal and written communication

Confidentiality

Strong computer skills

Strong attention to detail

Team player

Efficient time management and workload prioritization

Strong multitasking skills

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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