General Summary
The Store Supervisor assists and performs the following functions alongside store management : customer service, merchandising, omni activities and all inventory related actions to drive sales and results.
Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Store Supervisor partners with the management team to understand daily / weekly / monthly store priorities.
They participate in and support merchandise placement, fulfillment and store recovery. Store Supervisors participate in monitoring associate compliance to all company policies and procedures as well adherence to Asset Protection standards.
They assist in assigned projects and tasks to support service levels which include opening and closing the store.
Reports to : Store Manager and / or Co-Manager
Essential Duties and Responsibilities :
Customer Service
- Maintain In-Store Experience by modeling CEL behaviors, redirecting associate behaviors to achieve store goals and responding to customer requests and / or feedback with a high sense of urgency.
- Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasking related to daily open / close including store cleaning, recovery and maintenance standards.
- Meets metric based goals by reviewing, understanding and clearly communicating daily / weekly / monthly goals. Able to clearly communicate business trends to SM / ML.
- Reviews daily communication; plans and assigns tasks throughout the day and follows through with required actions.
- Performs other duties as assigned by the Store Manager or other leader.
Inventory Management
- Increase sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumers.
- Supervises and participates in the planning and execution of all inventory management related activities including but not limited to;
freight receipt, placement, markdown and MOOS.
- Responsible for all omni activities in store including but not limited to Charge / Send, BOPIS / BOSTS, Delivery.
- Leverages inventory reports to maximize productivity and merchandise presentation on the sales floor.
- Responsible for ensuring a safe environment for both customers and associates. Ensure all equipment is in good operating condition and checked regularly.
- Maintains supply inventory to ensure a successful floor moves, markdowns and fulfillment in areas of stockroom, cashwrap, clearance and non-sales areas.
- Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc.
Human Resources
- Work closely with the store leadership team to understand and follow policy and procedure
- Assists the Store Manager and other leaders in recruiting / interview candidates
- Support team by training, coaching, directing associates and communicates development feedback of others to the management team in an efficient manner
- Provides feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up.
- Supports team in managing payroll and associate timekeeping activities
- Recognize associates through our company recognition tools.
Required Skills
- Excellent customer service by exhibiting a positive mindset and enthusiasm
- Ability to manage in ambiguous situations to resolve internal and external conflict
- Ability to develop collaborative working relationships
- Ability to recognize what is critical and take action
- Good verbal and written communication skills
- Proven ability to train, coach, develop and motivate others
- Ability to hold team accountable to time bound expectations
- Time management
- Professionalism
- Must have availability to meet the needs of the business (. shifts outside traditional business hours)
- Proficiency in basic computer use, including Microsoft Office
Experience
- Minimum 2 years retail experience
- Some college preferred
- Minimum high school graduate or equivalent
DSW Store Supervisor Part-Time
The Store Supervisor partners with the management team to understand daily/weekly/monthly store priorities. The Store Supervisor assists and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory related actions to drive sales ...
DSW Store Associate Part-Time
Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance. The Store Associate provides friendly ser...
Part-Time Store Supervisor - Oak Park Mall 0736
The PT Store Supervisor will be the driver in customer satisfaction by demonstrating and maintaining a customer first. Provides support in all cross functional departments, including but not limited to, store maintenance. We value a culture of inclusion and diversity within our workforce, and are co...
Retail Part-Time Store Associate, Fabletics (Town Center Crossing - Leawood, KS)
Working alongside the Store Manager, store supervisors, and a team of highly personable associates, you'll help our CustomersLive their Passion. Drive Customer engagement inside and outside of the store environment ranging from store events & promotions to community projects. Maintain store-merchand...
Part-time Order Specialist
This position partners with the General Manager and Store Managers to ensure the stockroom is neat, safe and organized. This is a part-time, hourly, non-exempt position. Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace an...
Hallmark Retail Sales Leader (part-time key holder) - Store #752 (Leawood, KS)
This part-time opportunity is located at our Hallmark Corporate owned Gold Crown store #752 in Ranch Mart Shopping Center located in Leawood, KS. Our store team is driven to reach store goals while delivering a memorable experience to each of our shoppers because we genuinely care and choose to make...
Customer Service Lead - Part-Time
As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional cu...
Part Time Cashier (Store 155, Lenexa, KS)
Participate in store and Cashier meetings. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Greet customers entering and throughout the store. Thank customers by name, when ...
Retail Front End Supervisor - Full-Time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. Full time associates may also be eligible for up to 12 days of paid time off annually, up...
Store Associate - Shortage Control - Part-Time
Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. You will be a valuable partner to store and field leadership by identifying and reporting theft incidents and/...