Join the Matt Bischof Insurance Group, where we blend our dedication to customer service with a vibrant and inclusive team atmosphere.
As an Insurance Service Counselor located in The Colony, Texas, you'll be at the heart of our operations, directly engaging with clients to provide unparalleled support.
Your role will be pivotal in ensuring our clients feel welcomed and understood, as we navigate their insurance needs together.
At Matt Bischof Insurance Group, we believe that superior customer service stems from a positive work environment, where each team member is valued and encouraged.
We are seeking a personable and proactive professional who thrives in an in-office setting, is eager to make a meaningful impact, and enjoys being part of a community-focused organization.
If you are ready to embark on a rewarding career and bring a positive energy to our team, we invite you to apply today!
Benefits
Hourly Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Vision Insurance
Dental Insurance
Career Growth Opportunities
Hands on Training
Evenings Off
Responsibilities
Client Assistance : Offer prompt and courteous service to clients, managing inquiries related to existing policies and potential new services.
Policy Management : Assist clients in understanding their policies, coverage details, and billing queries, ensuring all concerns are addressed accurately.
Account Upkeep : Ensure client accounts are current, conducting regular reviews to uncover further insurance needs or adjustments.
Feedback Implementation : Gather customer feedback and work closely with the team to implement improvements and enhance service delivery.
Collaboration : Work collaboratively with other team members to support overall team goals and provide seamless service.
Requirement
Experience : At least 2 years of experience in a customer service or insurance-related role.
Knowledge : Comprehensive understanding of insurance policies and procedures.
Communication Skills : Strong verbal and written communication skills.
Problem Solving : Ability to adeptly handle and resolve customer issues and inquiries.
Interpersonal Skills : Excellent interpersonal skills and a customer-first mindset.
Location : Must be able to work on-site at our The Colony, Texas office.
Attention to Detail : High attention to detail to accurately input and manage customer information.
Teamwork : Ability to work collaboratively with team members and other departments.
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