Senior Manager, Operational Excellence

Unit Description

Are You Ready to Soar your Career to New Heights?

Sodexo Live!'s Airport Lounge Segment is seeking a Senior Manager, Operational Excellence to join our team!

This is a unique hospitality operations management role for a seasoned Hospitality Professional with a focus on elevating the guest experience and food / beverage program management in a premium airport lounge / food and beverage environment.

If you enjoy traveling to support client operations and leading customer projects, this may be the right role for you.

A little bit about Airport Lounge Business :

Away from the hustle and bustle of the airport, airport lounges are dedicated spaces for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar which serves premium wine and spirits.

The successful candidate will :

• Lead efforts to improve business operations across the airline lounges segment, with the goal of increasing efficiencies, improving workflow, and mitigating operational risks;
• Identify opportunities for improvement and optimization to reduce waste and inefficiencies;
• Develop relationships with portfolio leaders, unit leaders and subject matter experts to promote improvement initiatives and adoption to change;
• Provide operational guidance incorporating policy, protocol and systems;
• Support operational excellence through back of house fundamentals and structures;
• Identify opportunities for continuous improvement;
• Travel 60-80% (including some weekends and holidays based on business need) to support our club / lounge food and beverage operations.

Is this opportunity right for you? We are looking for candidates who :

• Possess a background in high-end or luxury food and beverage operations;
• Have experience working with FOH up to interaction with high-level, luxury clients in a guest-centric environment;
• Have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;
• Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;
• Exhibit flexibility to take on additional responsibilities as needed.

Reporting to the Airline Lounge Segment Director of Mobilization, this Senior Manager, Service Excellence will work from a home office and MUST reside local to a Hub Airport for travel.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Learn more about our Airport Lounges :

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.

Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree or equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 3 years in operations, operations support, or a related field

Sodexo is an EEO / AA / Minority / Female / Disability / Veteran employer.