ASSOCIATE, COMMUNICATION SVCS

ASSOCIATE, COMMUNICATION SVCS-24003526

Facilities Operations / Technical

Primary Location

MO-Columbia

Schedule

Full-time

Shift

Rotating

Unposting Date

Ongoing

Description

Location : Jefferson City

Shift : Flex hours days / evenings / nights / weekends and holiday - .75 FTE Department : Telecommunications Salary Range : $14.

00 to $21.18 based on experience

ABOUT THE JOB

MU Health Care is looking for a personable and proactive individual to join our team as a Communication Services Associate.

If you excel in creating welcoming environments and have a knack for providing exceptional customer service, we want you on our team.

The ideal candidate is someone who thrives in a dynamic setting, effortlessly balancing multiple tasks while maintaining strict confidentiality and a positive attitude.

Your ability to handle inquiries with professionalism and manage critical communication systems will make you an integral part of our first-line support.

Join us and be the friendly face and voice that enhances every visitor's experience at MU Health Care.

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital and over 90 specialty clinics located throughout the region.

As an MU Health Care employee, you’ll be part of an exceptional team committed to our mission of saving and improving lives.

Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits .

DETAILED JOB DESCRIPTION

• Maintain assigned post in hospital lobbies or switchboard offices. Cordially greet visitors and patients. Ascertain patient and / or visitor needs, answer questions, give directions, and / or assist as needed.
• Answer and direct incoming calls to the health system and to the hospital(s) emergency response line, send notifications, and respond to alarms and emergency response protocol as required.
• Provide monitoring and notifications related to various regulatory and security systems; including but not limited to, fire alarm, medical gas (oxygen, vacuum, and medical air), access intercom system, closed circuit television, intrusion alarms, panic / duress alarms.
• Perform required tasks related to visitor check in processes. Complete vetting processes and issuance of identification to visitors per visitation policy and utilization of computer systems.

Verify employee, vendor, and visitor badges. Assist vendors as needed.

Monitors the overall appearance of the hospital entrance. Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary.

May complete unit / department specific duties and expectations as outlined in department documents.

Qualifications

REQUIRED QUALIFICATIONS

One year of related, clerical, or customer service experience, education may be used in lieu of experience.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.

This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.