Senior Technical Support Specialist

Company Overview : Our client is a leading healthcare located in Orange, CA, seeking to fill the senior technical support position.

Position Summary : The successful candidate shall have bachelor’s degree in a related field and 3 years of Tier I and Tier II support experience, along with supporting executives, by utilizing Microsoft Office 365, Windows PC, Dell personal computers (PC) and active directory.

Work Duration : 6 months or longer

Job type : On-site

Position Responsibilities

• Provides general Service Desk phone support and Tier 1-2 desk side support for the organization, including troubleshooting and repairing computer hardware and software, Citrix, and application support.
• Provides support for Azure, Office 365, and various cloud services.
• Provides support for telco systems, such as Avaya IP Office Manager and RightFax Supports Intune Mobile Device Management (MDM) and iPhone deployment / support.
• Identifies, investigates, and resolves production problems involving application systems, storage allocation, device assignments.
• Monitors system alerts and contacts vendor for service as needed.
• Participates in complex project work requiring advance planning of system resources and effective communication across diverse teams.
• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals / priorities for the department.
• Performs basic network / system administration, security management and user account management in Active Directory (AD), Microsoft Exchange, Multi-factor authentication (MFA), Pulse Secure, CrowdStrike and Rivest Shamir Adleman (RSA).
• Performs Active Directory administration : disable / unlock accounts, reset passwords, and New Technology File System (NTFS) folder permissions.
• Completes other projects and duties as assigned

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• 3 years of experience providing Information Technology (IT) support in an enterprise computing environment required.
• 3 years of progressive experience in Microsoft Office 365, Windows PC systems, Dell personal computers (PC) and Active Directory required.
• 3 years of experience in supporting executives.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Possesses the Ability To :

• Work in a team environment, be flexible and adapt to change.
• Manage multiple deadlines in a fast-paced environment.
• Work collaboratively with a wide variety of stakeholders.
• Prepare concise and clear reports.
• Work with all levels of staff to identify and problem-solve contracted provider issues.
• Work independently with minimal supervision or guidance.
• Establish and maintain effective working relationships with leadership and staff.
• Communicate clearly and concisely, both orally and in writing.
• Utilize computer and appropriate software (e.g., Microsoft Office : Excel, Outlook, PowerPoint, Word) and job-specific applications / systems to produce correspondence, charts, spreadsheets and / or other information applicable to the position assignment.

Sunshine Enterprise USA is an Equal Opportunity Employer Minorities, Females, Veterans and Disabled Persons

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