Senior IT Business Analyst, Salesforce

Description

Position at HNI Corporation HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather.

We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion What We Need : We are hiring a Sr.

IT Business Analyst with experience in Salesforce to join our team in Muscatine, Iowa. At HNI, we use Salesforce to manage and grow our customer relationships.

Our IT Go-To-Market team of business analysts and project managers partner with our developers to provide the Salesforce configurations, customizations, enhancements, and integrations that drive much of HNI's growth.

In this position, you will have an understanding of the Systems Development Life Cycle (SDLC) and will actively participate in requirements gathering, design, user acceptance test planning, testing and implementation for a variety of customizations and enhancements to the Salesforce platform.

This role will analyze our business processes and needs and identify opportunities for improvement through configuration and customization solutions through Salesforce.

Where development support is needed, this role will translate business requirements into technical specifications. In addition to supporting the business with custom solutions, this business analyst identified solutions within the Salesforce platform, whether through enabling features, configuration changes, or enhancements available through add-ons and licensed services.

Finally, our ideal candidate is a skilled communicator with solid visual representation skills. Our business analysts help our users understand their needs and identify solutions through wireframes and mock-ups created using visualization tools such as Figma, Canva, or a similar application. Working At HNI :

HNI is headquartered in Muscatine, Iowa. This position requires someone to be on-site in a hybrid capacity (3 days a week).

We offer a competitive salary; medical, vision, and dental benefits, a 401(k) with a 6% match, a discounted stock purchase plan, a profit-sharing-based bonus program, 16-days of PTO and 11 Calendar holidays, in addition to a variety of other benefits. .

What You Will Do : Business Analysis (33%)

• Analyze business processes and identify opportunities for improvements through information technology solutions.
• Define clear and concise requirements and processes that align with business objectives.
• Work collaboratively with stakeholders to define business requirements and system goals, and identify and resolve complex business system issues
• Ensure the effective translation of business requirements into technical specifications that guide IT system design and implementation.
• Facilitate agile ceremonies and ensure agile principles are followed throughout the project lifecycle
• Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions

Salesforce Administration (33%)

• Demonstrate Salesforce capabilities by implementing Proof of Concept pilots
• Configure Salesforce settings for users and ensure functionality aligns with business needs.
• Design and implement Salesforce solutions, including custom fields, page layouts, workflows, process builder rules, and reports.
• Maintain the Salesforce system, handle basic administrative functions, and manage user roles and permissions.
• Provide training and support to Salesforce users, ensuring they can utilize the platform effectively.
• Develop and maintain detailed documentation on Salesforce processes, solutions, and training materials.
• Stay updated with new Salesforce features and functionalities, ensuring the company utilizes the platform effectively.

User Experience (33%)

• Create wireframes, prototypes, and high-fidelity designs using tools such as Figma, Penpot, Sketch, InVision, or Canva.
• Iterate on UX models and wireframes to enhance user interaction with Salesforce applications.

What You Have :

• Bachelor’s degree preferred or at least 4 years of equivalent experience, or an equivalent combination of education and experience
• Salesforce Certification(s)
• 5+ years combined experience as a Business Analyst and / or Product Owner
• 3+ years of experience in Salesforce Marketing Cloud (and / or ExactTarget), Service Cloud, Sales Cloud, and / or Experience Cloud
• administration and configuration experience

Other Skills And Experience :

• administration and configuration experience
• Knowledge of Salesforce Communities Cloud implementation and management preferred
• Solid understanding of agile methodologies and experience in an agile working environment
• Proven experience in UX design, particularly within a Salesforce environment
• Proficiency with Figma (or similar tools) and a strong portfolio showcasing UX design capabilities
• Ability to translate technical terms into non-technical language and maintain understanding of computer terms
• Ability to build User Stories based on the requirements
• Product Backlog organization skills
• Excellent customer service skills
• Ability to work with minimal supervision

HNI Corporation (NYSE : HNI) is a manufacturer of workplace furnishings and building products, operating under two segments.

The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands.

The residential building products segment is the nation’s leading manufacturer and marketer of hearth products.As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek.

How we act today protects how we live tomorrow. Check out our CSR Report here : / social-responsibilityDiversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives.

We value each other’s differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here : / diversity-equity-and-inclusionWe offer Benefits on Day 1, including a new voluntary benefit, Daily Pay!