Fulfillment Assistant (Seasonal)

Job Description

Job Description

Who we are

Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and every day.

We make the organization interesting. Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift purchase.

At Stoney Clover Lane, creating a memorable guest experience is our North Star. No detail and no occasion is too small. You can find Stoney Clover Lane online, at select retailers and in our three storefront locations : Palm Beach, East Hampton and our NYC pop-up.

Who you are

You understand your role is essential to flawless delivery and a premium guest experience, and you want to get it right every time.

No task is too small, no detail overlooked. You are disciplined, solutions-focused, and work well with others on the fulfillment team.

You work with a keen attention to detail and are thorough in your task completion. You tackle your day with a positive attitude and maintain a neat and orderly environment in line with our brand ethos.

You show up prepared and on time for work every day.

A day in the life of a fulfillment assistant

• As part of the fulfillment team, your primary role is assisting in ecommerce order fulfillment.
• You carefully read invoices and check for accuracy of customized designs, invoices, and order numbers when pulling and packing orders.
• If assigned, you carefully package each order checking for gift wrap, notes, go green options and correct order and invoice.
• You maintain organization of orders during the fulfillment process.
• Together with the fulfillment team, you ensure that the orders are sent out ahead of the final shipping date.
• You help fulfill no sew orders through pick and pack procedures.
• Inventory tasks include, but are not limited to :
• Unpacking boxes for the day.
• Counting, receiving and processing orders.
• Reorganizing inventory.
• Helping to create solutions for better inventory storage and organization.
• If assigned, support customization in laying out custom designs for orders.
• Quality control e-commerce orders. Review accuracy & quality including but not limited to :
• Spelling
• Customization Accuracy
• Color
• Number of items
• Cleaning up your workspace at the end of each day and making sure the area is ready for the next day.
• Breaking down boxes and helping with cleaning responsibilities.
• You work with attention and efficiency while maintaining a sense of urgency.

Must haves

• A keen eye for detail and meticulous placement of customized designs.
• Passion for the guest experience every step of the way.
• You integrate fun and joy as part of your daily work experience and the environment you create for your staff and for your guests.
• Clear communication and ability to ask for what you need.
• You are solution-focused and take calculated risks.
• You are thorough in your project completion and attentive to details.
• A relentless drive for results.
• You are courageously creative to try something new while maintaining the brand ethos.
• You acknowledge the power of choice in all aspects of your life, and you choose happiness.

Qualifications

• Professional work experience.
• Working knowledge of Microsoft Excel / Office and Google Docs / Sheets.
• Excellent written and verbal communication skills.
• Applicants must be 18 years of age and able to work legally in the USA.

The working hours will either be 8 : 30am to 5 : 30pm or 12pm-8pm (Monday to Friday)