Onsite Customer Service Representative - Orlando, FL

Job Description

Job Description

Dialog Direct, a Qualfon company, is actively hiring Customer Service Representatives to field inbound calls from our client’s customers.

This position includes an onsite paid training course.

Hourly pay rate - $14 / hr

This position is onsite located at our Casselberry location in FL.

Our Mission :

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

• Further your education and earn a college degree through our Qualfon University program
• FREE access to personal and professional support through the Qualfon professional coaches
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid Training
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing :

• We provide a wide range of customer service such as enrollment inquiries, benefit inquiries, claims review, adjustments and processing, and assistance with the online member portal.
• Answering inbound phone calls regarding a customer's health plans
• Making outbound / follow-up calls. Welcome calls to new members as needed. (No cold calling)
• We provide a wide range of customer service such as answering questions regarding covered and not covered services, reviewing claims, and making adjustments to denied claims
• Building customer relationships
• Operating accurately and efficiently in a fast-paced environment
• Handling multiple responsibilities at one time
• Smiling as you speak with our customers, our customers can hear the smile

What skills you will need :

• One -year prior experience in the health care field strongly preferred
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Ability to attend 100% of paid classroom training program
• Self-motivated and able to work independently
• Computer proficiency with applications
• Caring and active listening skills
• Sensitive and articulate written and verbal communication skills
• Eighteen (18) years of age or older on or before hire date
• Minimum education of a High School diploma or GED
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Call center position hiring immediately!

EQUAL OPPORTUNITY STATEMENT : QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com / join-us - https : / / qualfon.com / join -us /

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon- [email protected] to discuss reasonable accommodations.

Company Description

Our Mission & Values :

Qualfon’s mission is to help as many people as possible pursue their total vocation as individuals and as members of society by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

Company Description

Our Mission & Values : r nQualfon’s mission is to help as many people as possible pursue their total vocation as individuals and as members of society by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.