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The eBilling Inventory Specialist will provide dedicated eBilling support to the In-Market and Center based Q2C teams ensuring rejections are activities are coordinated with responsible parties to achieve resolution. Responsibilities :
- Monitor centralized mailboxes, eBilling status reports, and other sources to identify, troubleshoot, and route invoice rejections for resolution (if required)
- Proactively review rejections via reporting and ServiceNow; coordinate with responsible parties to resolve and mitigate issues
- Analyze factual and qualitative information to identify and address reoccurring issues and trends and / or complicated or novel situations
- Update matter maintenance to the client's eBilling vendor systems as required.
- Escalate deviations from standard processes and unresolved eBilling rejections to management to ensure resolution on a timely basis
- Prepare status reports and reconcile between different data sources where required
- Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
- Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
- Communicate effectively with different audiences (including peers and Center management, in-market business partners, and others) in a way that is sensitive to the audience
- Perform other duties as may be assigned
eBilling Inventory Support Specialist
The eBilling Inventory Specialist will provide dedicated eBilling support to the In-Market and Center based Q2C teams ensuring rejections are activities are coordinated with responsible parties to achieve resolution. Monitor centralized mailboxes, eBilling status reports, and other sources to identi...
Inventory Control Specialist
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