Job Summary
Our client, a successful specialized insurance agency is looking to add an Employee Benefits Customer Service Manager to its growing organization.
EMPLOYEE BENEFITS CUSTOMER SERVICE MANAGER RESPONSIBILITIES :
- Supervise the work of the customer service team
- Provide team with guidance in handling difficult or complex problems
- Maintain thorough knowledge of subjects and topics necessary to provide expert customer service (COBRA, Section 125, HSA, HRA, ACA, etc.)
- Develop and coordinate renewal and compliance procedures for the team
- Prepare reports, manuals, correspondence, or other requests from management
- Develop training and development programs for customer service team
EMPLOYEE BENEFITS CUSTOMER SERVICE MANAGER REQUIREMENTS :
- Active CA life, health, and accident license
- 7+ years of employee benefits customer service experience
- Prior management experience
EMPLOYEE BENEFITS CUSTOMER SERVICE MANAGER COMPENSATION :
- Medical, dental, and vision insurance
- 401K + match
- PTO & paid holidays
post
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