Enforcement and Safety Officer

Summary

VCU has an exciting opportunity for an Enforcement and Safety Officer in VCU's Facilities Management for their Parking and Transportation unit.

The Enforcement and Safety Officer enforces and monitors all VCU Parking and Transportation decks, lots, and other facilities and locations;

provides assistance to subscribers, visitors, and our surrounding community partners; ensures compliance with University, state, and federal policies and that all Operations' services are delivered efficiently, reliably, and with service excellence to the VCU and VCU Health System communities.

Multiple shifts available :

• Monday-Friday, 5 : 00am-1 : 30pm
• Saturday-Wednesday 7 : 00am-3 : 30pm

Responsibilities include but are not limited to :

• Patrols all assigned facilities and properties daily to help ensure the safety of all patrons
• Acts as point of contact with the VCU police, MCVH Security, and other public safety agencies to implement the University's comprehensive safety plan when supervisor is not available
• Daily inspections of all assigned facilities and properties to ensure the cleanliness of those properties and reports any issues found
• Provides uniform interpretation and enforcement of parking regulations as trained
• Collects and reports vacancy counts for selected parking facilities daily to Enforcement Safety Supervisor
• Works with deck staff to ensure proper control and handling of special events, approved requests, or special assignments as assigned by supervisor
• Systematically monitors decks to ensure subscribers are afforded parking at their assigned location

Minimum Hiring Standards

• High School diploma or GED or equivalent required
• Valid Driver's License with a good driving record of 0 or + points
• Satisfactory completion of criminal history background check required
• Ability to successfully complete all training
• Possess excellent customer service skills
• Must be available to work a flexible schedule that may include weekends, holidays, and shift work
• Ability to interact with coworkers to accomplish the goals of the department and possess the ability to handle multiple incidents simultaneously, set priorities, and professionally and calmly handle stressful situations on a daily basis
• Basic computer and time management skills required
• Must be able to lift 50 lbs
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Preferred Hiring Standards

• Previous customer service experience preferred
• Demonstrate good written and verbal communication skills
• Knowledge to perform basic maintenance and operation of pertinent equipment

Required Licensure / Certification

Valid Driver's License with a good driving record of 0 or + points

Physical and Cognitive Requirements

Physical Demands & Activities

Light Lifting (

50 lbs) : Marginal

Pushing / Pulling : Essential

Standing : Essential

Sitting : Essential

Repetitive Motion : Essential

Walking : Essential

Climbing : Essential

Reaching : Essential

Bending : Essential

Environmental Conditions

Extreme heat / cold : Essential

Extreme Noise : Essential

Vibrations : Essential

Fumes : Essential

Mists / gases : Essential

Emotional Demands

Fast pace : Essential

Average Pace : Essential

Multiple Stimuli : Essential

Intense Customer Interaction : Essential

Frequent Change : Essential

Mental / Sensory Demands

Memory : Essential

Reasoning : Essential

Hearing : Essential

Reading : Essential

Analyzing : Essential

Logic : Essential

Verbal Communication : Essential

Written Communication : Essential

Salary Range : $33,904

Work days / hours (Multiple shifts available) :

• Monday-Friday, 5 : 00am-1 : 30pm
• Saturday-Wednesday 7 : 00am-3 : 30pm

ORP Eligible : No

VCU Slotting : Parking Ambassador FM 1-3 (29221-29223)

Closing Date : June 30, 2024

Salary Range : $33,904

Position Details :

Department : Parking and Transportation Services

Employment Type : UF - University Employee FT

Restricted Status : No

FTE : 1

Exemption Status : Non-Exempt