Lead Spa Concierge

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus :

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Specifications :

• Housing : Currently Available
• Outlet : The Arrabelle
• Expected Pay Range $20.00 - $22.76
• Shift and Schedule Availability : Full Time

The Spa Concierge is responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation and check-out procedures.

Responsible for coordinating all aspects of the overall guest experience, and acting as the communicating link between the guests and the staff as well as the other departments of the facility.

Maintains and monitors work schedules as booked. Upholds company standards of conduct, grooming, dress, and personal hygiene.

Maintains clean and organized work areas and well-stocked supply of products.

• Have complete knowledge of all Spa Services, Packages, Promotions, and retail products presently offered by the spa.
• Maintains professional relationships with spa clientele.
• Schedule all spa and fitness services.
• Conduct closing shift reports and reconcile all cash, credit card, and room charges, account for any discrepancies.
• Greet guests, answer incoming telephone calls, and book appointments.
• Keep work areas clean and organized according to standards.
• Promote all spa programs / activities by discussing other department areas that may assist guests with a total resort experience.

Must keep current with spa calendar programs, events and activities.

• Walk through spa facility ensure proper supplies and amenities in locker rooms and relaxation lounge.
• Understand and use universal precautions and sanitary procedures.
• Maintain storage areas to ensure cleanliness, freshness, and organization.
• Frequent checks of equipment and facility to ensure safety and prevent loss of equipment and / or injury to users.

Qualifications :

• College Degree in hospitality or business related field. -preferred
• Experience with Microsoft Word, Excel, Outlook. -preferred
• CPR certification. -preferred
• Two years experience in Spa Concierge role at a RockResort Spa. - required
• High School diploma or the equivalent. -required
• Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization. -required
• Bilingual in Spanish. -preferred

The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 437987

Reference Date : 08 / 01 / 2023

Job Code Function : Fitness / Spa