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Bilingual Quality Auditor
VirtualVocationsSpringfield, Massachusetts, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Bilingual Quality Auditor to evaluate and enhance associate performance by ensuring compliance with quality standards.
Key Responsibilities
Conduct detailed analysis of quality performance metrics for individuals, teams, and the organization
Perform audits, coaching sessions, and development meetings to support associate improvement
Maintain internal quality data to track trends and guide performance enhancement strategies
Required Qualifications
Bachelor's degree in a related field or equivalent experience preferred
Proficiency in Microsoft Office Suite required
2 years of experience in an international contact center with quality experience
2 years of healthcare experience
Fluency in Spanish and English required
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Quality Auditor • Springfield, Massachusetts, United States
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