Job Summary
Job Description
Nidec Industrial Solutions :
Nidec Industrial Solutions NIS is a $500M Business Unit of Nidec Corporation, a $18 Billion global company focused on motors, drives, and controls.
NIS is headquartered in Milan, Italy with footprint in 10 countries and growing. Our US operations are based in Cleveland, OH.
NIS Americas activities span a range of business models including products manufacturing, system engineering and automation, installation, and services.
Our customers and applications are in Oil &Gas, Mining, Renewable Energy & Storage, Metals manufacturing, Pulp & Paper, Marine, Material Handling, Power Generation, Electrical Vehicle Charging and other diverse sectors.
Position Summary :
Provide processing support and movement of material in the RMO (Return Material Order) process.
Essential Job Functions
- RMA Coordinator :
- Maintain all documentation of RMO material in the Sales Force and SAP system in a timely and accurate fashion
- Receive returned materials for repair and identify status of material throughout RMO process
- Ensure material moves through the system within the business established turnaround times
- Provide customers status information regarding RMO’s in the system
- Move material out to shipping in a timely fashion to assist in customer product return
- Contact customers as required to resolve or clarify any issues regarding returned materials in a professional and respectful manner
- Communicate with in-house personnel to inform and resolve issues relating to product movement, credits, replacement product information, and any other activity to support the RMO process
- Updating and maintaining EHS websites (ie Avetta, ISN, Complyworks, etc.) used by our customers
- Assists with the implementation of new safety procedures
Secondary responsibilities
- Prepare and implement Quality Assurance policies and procedures
- Support operational leadership in a variety of departments with documentation improvements
- Assists with maintenance of QMS retained files such as training records, internal audit files, corrective actions
- Maintain QMS controlled document library
- Assist in the Receiving Inspection process by receipt of products in SAP system
- Must be able to frequently work sitting, standing, and walking (2-6 hours a day)
- Must be able to lift, carry, push, or pull up to 25 pounds
Education / Experience Requirements
- High school diploma or GED required
- Associate degree preferred
- Strong attention to detail
- Good communication skills both verbal and written
- Data collection and analysis skills
Working Conditions
- Standard office environment, standard production equipment.
- OSHA compliant manufacturing facilities.
Additional Job Details
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