Kitchen Manager

A Kitchen Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart.

They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times.

Our Kitchen Managers are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service.

A Kitchen Manager’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching / developing team members.

Kitchen Managers lead by example and set the tone that others will follow.

Chick-fil-A Crossroads Center desires to be our community’s top choice for people and food. We exist to positively impact our community by continuously growing people and influence : We are here to serve.

We are better together. We are purpose-driven. We pursue what is next.

Position Type :

Full-time and Part-time

Our Benefits Include :

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Our Benefits for Full-Time Include :

• One week of paid time off (40 hours)
• Monthly stipend towards medical premium
• Employer-paid dental, vision, telehealth
• Short-term and long-term disability policy
• $50,000 life / ADD insurance policy
• 401k plan with up to 4% employer match (commences after one year of service)

Kitchen Manager Role :

• Areas of Focus : Training, Food Safety, Pathway Standards / Food Quality, Inventory, Truck
• Tasks : System Adherence, Operational Leadership, and Safe and Quality Food :
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and / or close, lead shifts, key holder
• Excellent communication skills, both written and spoken
• Strong systems adherence and application
• Winning Hearts Every Day
• Genuine Hospitality
• Core 4 known and practiced by all Team Members
• Communicating with FOH every single time delay on food item
• Fast and Accurate Service
• Speed of Service goal under 5 minutes
• Meeting or exceeding quarterly Order Accuracy goal kept by creating distinct roles and training alongside primary / secondary line roles.
• Meeting or exceeding quarterly OSAT and Food Cost goals
• Clean and Safe Environment
• Cleanliness bar kept by creating opening, mid, and closing checklists for cleaning tasks
• 3 Fundamentals of Execution : (1) Pursue Mastery : Pathways refresh, Read, Learn from other CFAs; (2) Own the Numbers : know your goals and hit them;

3) Help Others Win : train, train up, empower, celebrate wins

Kitchen Manager Responsibilities :

• Serves others first, leads like Truett
• Maintains Vision and Mission alignment with the Operator
• At least 95% operational, hands on
• Lead shifts, develop team members and trainers to hit business metrics
• Know each role and each system, and lead them with excellence
• Assist in implementing and refining systems and / or procedures to live out vision and mission
• Training of team members to their next level of expertise
• Multiply yourself by training others
• Know when to delegate and know when to own
• Know how to create long term solutions
• Current on certifications for area of leadership in the restaurant, including food safety and quality control
• Maintaining key metrics of business, determined by Operator
• Attend one-on-one meetings with the Director and / or Operator
• Perform your responsibilities consistently at a level of excellence
• Be the last line of defense on issues that arise, including shift coverage
• Other duties as needed or desired

Kitchen Manager Characteristics :

• An Influential Leader Effectively lead others in culture and task
• Passionate about clarity in all avenues of communication and to all levels
• Actively seeks feedback and desires to grow and improve
• Willing to give direction and take direction
• Takes initiative
• Servant heart : always willing to help where the business needs, at any level
• Is innovative : maximize opportunities around you while being a good steward of time and resources
• Earns respect of Team Members and is able to influence their behavior
• Ability to build relationships and results, with people of various backgrounds and capabilities
• Believing in the potential of all; coaching towards improvement over discipline·
• Personal standards should always be above Chick-fil-A standards
• Passionate about Chick-fil-A procedures and meeting quality requirements
• Self-disciplined and self-motivated
• Good time management skills
• Excellent follow through - do what you say you will do
• Cares about Chick-fil-A, every team member and every guest
• Role is 95% Operational, 5% office / seated work
• Key Roles : Team Development, Guest Services, Food Quality, Sales Growth, Profitability

Qualifications and Requirements :

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Bilingual (Spanish / English) is a huge plus!
• Be able and willing to work Monday through Saturday between 5 : 45 a.m.-2 : 00 pm and 2 : 00 pm - 11 : 30 p.m., with flexible start and end times
• Saturday Availability
• Must be able to work at least 3 shifts per week (Opens or Closings)
• Must be 18 or older
• Willingness to, on occasion, to flex schedule to cover shifts as needed for business
• Have a valid driver’s license
• Previous leadership experience is required

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.