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IT Operations Lead

IT Operations Lead

VirtualVocationsElgin, Illinois, United States
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A company is looking for an IT Operations Lead to manage user access and provide troubleshooting support in a remote setting.

Key Responsibilities

Collaborate with MSP to implement and manage Microsoft 365 services

Administer user identities, licensing, and configurations across Microsoft 365 and third-party SaaS platforms

Provide third-level technical support and act as an escalation point for vendor-supported services

Required Qualifications

Bachelor's degree in Information Technology or related field, or equivalent experience

4+ years of experience supporting cloud-based applications in a remote or hybrid environment

Proficiency in Microsoft 365 administration, including user management and licensing

Proven experience with Entra ID

Understanding of security best practices for SaaS access and device management

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It Lead • Elgin, Illinois, United States

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