IT Services Manager

Job Description

Job Description

Description : IT Services Manager

Overview

Blitt & Gaines is a creditor’s rights law firm with nine offices, in six states and 500 users.

We are looking to add an IT Services Manager. This position will be responsible for managing the IT help desk system and staff, oversee IT assets, manage telephone system and assist with onboarding functions.

This will be a full-time Monday – Friday position, with evening or weekend hours as needed. Salary $80k. This position will report to the Director of Information Technology.

Responsibilities :

• Manage IT help desk
• Oversee IT asset management
• Oversee new user onboarding
• Manage and oversee telephone system
• Lead the IT service management team
• Develop and implement IT service strategies and plans
• Manage and coordinate between IT teams to ensure efficient service delivery
• Monitor and analyze IT service performance and implement improvements where necessary
• Ensure compliance with firm policies and service management best practices
• Handle user complaints and escalations
• Develop and maintain relationships with key stakeholders
• Prepare reports on IT services and performance
• Provide level 3 support
• Other duties as assigned

Skills :

Qualifications :

Desired skills, but not required :

Benefits

Requirements :