Manager, IT Services

Description

• Please note this role requires an onsite presence in our Chicago office 5 days / week

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

Position Summary

Reporting to IT Senior Director, the Manager of IT Services for North America will work with Regional and Global functional IT teams to provide remote and on-site support for Olam offices, manufacturing plants, and warehouses across North America. The Manager of IT Services for North America will assist where needed on global implementations, communicate implementations and changes for the region, have regular meetings with the business to identify areas for improvement, all while resolving technical support issues for the region’s internal stakeholders while providing and improving customer service.

The ideal candidate will be able to effectively manage their time to resolve all regional internal customer issues timely and accurately, seeking resolution to issues via root cause analysis vs utilizing workarounds. They should be able to think critically and creatively to identify solutions and thrive in an ever-changing environment with competing demands and priorities.

Position Responsibilities

Position Requirements

ofi provides employees with a comprehensive & competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits!

The pay for this role in the state of Illinois ranges from $105,000 - $140,000 and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on the candidate's experience, qualifications, and / or other determining factors.

Performance-based Bonuses :  Discretionary bonus rewarding company performance as well as your contributions and impact, for eligible roles.

Comprehensive & Affordable Benefits :  Coverage for you (and your eligible dependents) with plans designed for peace of mind and savings for the future.

A Culture of Well-being :  Paid Volunteer time off, access to events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being for you and your family.

Family Support :  Paid parental leave, Fertility benefits and lactation support, including milk shipping for traveling employees.

Additional Perks That Make a Difference :

At ofi, we don’t just offer jobs—we provide careers built on impact, inclusion, and innovation. Come grow with us!

Note :  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at :   US-Talent.Acquisition@ofi.com

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.